Our client, a leader in logistics and customer service, is seeking a Customer Service Representative I to join their team. As a Customer Service Representative, you will be part of the Last Mile department supporting various teams. The ideal candidate will have strong communication skills, exceptional problem-solving abilities, and a passion for customer satisfaction, which will align successfully in the organization.

Job Title: Customer Service Representative I

Location: Loxley, AL

Pay Range: $17 per hour

What's the Job?

• Assist customers and business partners via telephone and email.

• Handle customer complaints in a calm, professional manner.

• Diagnose, assess, and resolve problems or issues effectively.

• Monitor the progress of delivery routes to ensure timely service.

• Process changes or cancellations to delivery orders as needed.

What's Needed?

• Experience with Microsoft Office programs such as MS Project, Word, Excel, and PowerPoint.

• Bilingual in Spanish is a plus.

• High school diploma or equivalent.

• 1 year of related experience, preferably within a call center environment.

• Strong customer service skills and the ability to satisfactorily resolve issues.

What's in it for me?

• Join a passionate team motivated by innovation and customer satisfaction.

• Opportunities for career advancement and professional growth.

• Be part of a company that values diverse backgrounds and perspectives.

• Work in a dynamic environment that encourages collaboration.

• Contribute to a culture of excellence and customer commitment.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.