We are seeking a Financial Coordinator at Lowell General Hospital's Pain Clinic. This is a great opportunity to work close to home in a family friendly community hospital. If you love working in patient administrative services and have strong customer service and computer skills, Lowell General Hospital offers career growth and experience in all aspects of patient financial & registration administration!

This position has collaborative reporting responsibilities to each manager responsible for financial oversight particular to their service line. Ensures the accuracy of technical billing. Verifies daily and post-discharge charges for billing accuracy, as per each service line’s requirements. Works closely with the finance office and various insurance agencies to obtain prior authorizations and research claim denials. Understands the coverage specifics with various insurance agencies and engages physician(s) for additional supportive documentation as requested.

Hours: 40 hours per week, full-time

Shifts times: 7:30am-4pm or 8am-4:30pm

Location: Lowell General Hospital- Saints Campus -Pain Clinic

Minimum Qualifications:

1. High school diploma or equivalent.

2. One (1) year of patient registration or insurance experience.

Preferred Qualifications:

1. Three (3) years of patient registration or insurance experience.

2. Healthcare Access Associate (CHAA) Certification.

3. Experience using computer-based, patient registration systems.

Duties and Responsibilities : The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Performs daily and periodic verification of exported charges for submission accuracy in accordance with specific department requirements using the appropriate programs or software.

2. Submits charge corrections in a timely manner, in accordance with hospital time constraints.

3. Verifies patient accounts for valid submission of charges from treatments and visits.

4. Works closely with the Finance Department and various insurance agencies to ensure all denials and questions on charges are answered within 24 hours.

5. Obtains appropriate referrals for treatments and visits in a timely manner.

6. Assists clerical staff with initial and on-going verification of insurance in a timely manner.

7. Reviews daily schedule to ensure all charges have been captured by the responsible parties by the close of business.

8. Obtains timely prior authorization of all treatments, studies and medications.

9. Maintains awareness of coverage specifics pertaining to each insurance company.

10. Facilitates quality assurance reviews of selected charts for ongoing compliance with various insurance or auditing agencies, as requested.

11. Engages physician(s) for additional supportive documentation as requested to facilitate authorization.

12. Assists with compiling various department statistical data.

Physical Requirements:

1. Frequent sitting, occasional standing or working, and lifting of 10-15 lbs.

2. May be exposed to dust and other typical office-like discomforts.

3. Manual dexterity using fine hand manipulations for computer keyboard operation.

4. Requires ability to see computer screen and read reports.

5. Requires ability to hear instructions from physicians and other clinical or nursing staff.

Skills & Abilities:

1. Computer literacy including familiarity with word processing programs and electronic spreadsheets.

2. Strong customer service skills including excellent interpersonal and telephone skills.

3. High degree of tact is necessary due to frequent interaction with patients, physicians, and insurance companies.

4. Thorough understanding of private insurance, Medicare, and Medicaid programs.

5. Knowledge of medical terminology.

6. Excellent organizational skills required with attention to detail.

7. Maintains knowledge and awareness of changes to CPT definitions and documentation requirements.

8. Ability to perform accurate data entry.

9. Willingness to learn new applications.

10. Ability to prioritize work and be flexible with work assignments.

What We Offer:

Not only is Lowell General Hospital an exceptional place to work, offering a culture of recognizing and valuing employees, we provide amazing opportunities for our staff:

• Competitive salaries & benefits that start on day one

• Tuition Reimbursement

• 403(b) retirement plan with hospital match

• Opportunities for growth

• Free on-campus parking

​About Lowell General

For more than 125 years, Lowell General has served the Greater Lowell community with pride. We balance the first-rate care of a premier medical center with the warmth of a three-time Magnet®-recognized community hospital. As a member of our team, you’ll join over 3,000 dedicated care providers to offer complete, connected care, when and where patients need it most.

Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org .