Job Description

An employer is seeking a Service Desk Specialist to support their restaurant technical and personal operations. This role will be responsible for handling level 1 inbound calls/chats and accurately logging interactions within the company's incident management system. The ideal candidate will have exceptional time management skills and be able to optimize the amount of time they spend on each issue and their plans for escalation. They will also be conducting appropriate diagnosis/troubleshooting to resolve known conditions. After their three-week training period, they will be responsible for understanding the company's propriety software and resolving or escalating tickets to proper channels. The candidate will be expected to provide an excellent customer-facing attitude for all issues within related food industry. The reason for this opening is due to prior employees moving up into a tier 2/3 help desk team within the organization as full-time employees, so the possibility of upward growth within the company is strong.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

-1-2 years of experience in Service Desk, Help Desk, or Technical Support role

-Complete shift flexibility (operating hours 9am-4am EST : shift can fall anywhere within timeframe, weekends included)

-Experience with software & hardware support

-Ability to build rapport with end-users/ exceptionalphone communication skills. -Experience within Linux orUbuntu

-Experience using a ticketing system

-Basic coding null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.