United States, Louisville, KY, Adhesive Technologies

Quality Engineer

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 47.000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

Dare to make an impact?

YOUR ROLE

• Identify and obtain the required resources to ensure that complaints are managed in a timely manner according to agreed requirements (KPI’s).

• Ensure that complaints are fully documented and updated in the Customer Complaint Management System as required throughout the process (EG. 8D, SCAR, Customer Response).

• Assess the need and ensure implementation of containment/initial actions, corrective and preventive actions.

• Utilize problem solving skills and Quality Tools (root cause analysis, PDCA, etc.) to lead cross functional teams in the effort to identify and eliminate true root causes leading to customer complaints at the 3rd party warehouse.

• Communicate with all interested stakeholders (for ex: Customer Service, other business units, customers, etc.) as needed regarding complaint status, investigations, corrective/preventive actions, and complaint resolution.

• Ensure all tasks of the complaints are completed and closed in a timely manner.

• Evaluate if complaints should be marked as critical and escalated to the appropriate stakeholders according to the

• Critical Customer Complaint Policy.

• Assist with the analysis of data to recommend improvement projects to reduce customer complaints as per Henkel KPIs.

• Create supplier complaints and support Supplier Quality team with initial actions/containment, investigations, and resolutions.

• Develop and maintain Quality documentation related to customer, industry, and Henkel requirements.

YOUR SKILLS

• Bachelor's Degree in a technical field. Industrial Engineering preferred; Chemical Engineering accepted.

• Strong computer skills and ability to work with SAP.

• 1-5 years of experience with quality systems, customer and supplier requirements or equivalent.

• Experience in Supply Chain and/or Logistics is a plus

• Excellent written and verbal communication skills

• Ability to communicate effectively across all levels of the organization, and to manage cross functional teams.

• Detailed oriented.

The salary for this role is $52,000.00 - $65,000.00. This is the range that we in good faith anticipate relying on when setting wages for this position. We may ultimately pay more or less than the posted range and this range. This salary range may also be modified in the future.

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral. At Henkel's request only, preferred vendors may be invited to refer talent for specific open positions. In these cases, a fully-executed agreement with Henkel must be in place and current.

All employees applying for an internal position must have a discussion with his/her manager about their interest in a job posting opportunity. The discussion will not preclude the employee from interviewing if their skills meet the job requirements.

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different races, colors, religions, sexes, national origins, disabilities, veteran statuses, ages, sexual orientations, gender identities and expressions, and other legally protected characteristics.

JOB ID: 24066507

Contract & Job type: Regular - Full Time

Contact information for application-related questions: talent.acquisition@henkel.com

Please do not use this email address for sending your application or CV. To apply, please click on the "Apply Now" button below. Applications sent via e-mail will not be accepted.