patient services representative- on site.

• louisville , kentucky

• posted 1 day ago

job details

summary

• $16.50 - $17 per hour

• temp to perm

• high school

• category office and administrative support occupations

• referenceAB_4609937

job details

Join our dynamic team as a Patient Support Representative! We are committed to providing exceptional care and support to our patients and healthcare providers. We pride ourselves on fostering an environment where teamwork, flexibility, and dedication to service excellence are at the core of everything we do.

Position Overview:

As a Patient Support Representative, you will be a critical part of our team, providing exceptional support to patients and healthcare providers through both inbound and outbound communication channels. Your role will involve managing phone lines, responding to emails, and performing essential administrative tasks to ensure seamless support and satisfaction.

Key Responsibilities:

• Support inbound and outbound phone lines for the pharmacy, addressing calls, emails, and other requests from patients and healthcare providers.

• Balance priorities effectively between handling inbound calls, responding to emails, and making outbound calls.

• Capture and update patient and program information accurately in our systems.

• Adapt to constantly changing business rules with flexibility and organization.

• Investigate and resolve issues that cannot be addressed immediately, ensuring follow-through until resolution.

• Provide first call resolution where possible, and triage or escalate calls when necessary to ensure patient satisfaction.

• Offer accurate availability, tracking, and shipping information for patient medications.

• Respond promptly and professionally to inquiries from patients, authorized representatives, healthcare providers, patient advocates, and caregivers, ensuring compliance with state and federal regulations.

• Report adverse events and product complaints in line with standard operating procedures and good manufacturer practices.

• Execute day-to-day operations specific to assigned programs with a focus on maintaining patient confidentiality at all times.

Qualifications:

• strong communication skills, both verbal and written, with the ability to interact professionally with patients and healthcare providers.

• Excellent organizational skills and the ability to manage multiple tasks and priorities simultaneously.

• Flexibility to adapt to changing program rules and procedures.

• Proven problem-solving skills with a focus on achieving first call resolution.

• Ability to handle sensitive information with confidentiality and discretion.

• Experience in a similar role or healthcare setting is preferred but not required.

salary: $16.5 - $17 per hour

shift: First

work hours: 8 AM - 6 PM

education: High School

Responsibilities

• Support inbound and outbound phone lines for the pharmacy

• Answer calls, emails and/or other requests from patients and/or healthcare providers while meeting or exceeding service level goals

• Able to balance priorities, working with team members, between inbound calls, responding to inbound email requests and making outbound calls to messages left on voicemail

• Accurately and completely capture information and update systems appropriately

• Be flexible, organized and able to comply with constantly changing program business rules

• Investigate issues that cannot be resolved at the time of the initial call and follow through until issue resolution

• Provide first call resolution where possible. Demonstrate the ability to triage or escalate calls when first call resolution cannot be performed to the patient's satisfaction.

• Provide availability, tracking and shipping information for patient's medication as needed

• Respond to program inquiries from patients, authorized representatives, healthcare providers, patient advocates and caregivers in a prompt, courteous and professional manner ensuring compliance with state and federal regulations.

• Report adverse events/product complaint inquires received in accordance with standard operating procedures and current good manufacturer practices.

• Execute day-to-day operations specific to the assigned program(s).

• Maintain patient confidentiality at all times.

Skills

• Patient Support

• Call Center Support (1 year of experience is required)

• Customer Service (3 years of experience is required)

• HIPAA

• Basic Software Skills

• Typing Skills

• CRM

• Adapting to Change

• ERP

• Interpersonal Sensitivity

• Telephone Etiquette

• Basic Computer Skills

• Empathy

• Active Listening

• Follow-up

• Healthcare System Navigation

Qualifications

• Years of experience: 2 years

• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

get in touch

we are here to help you with your questions.

KS

kathleen shannon

• kathy.shannon@randstadusa.com