As a Fraud Recovery Quality Control Specialist, your day will be filled with opportunities to provide Fraud Recovery services to internal and external customers.Responsibilities Daily responsibilities include, but are not limited to, the following:Intake of fraud recovery cases to including scanning documents and emails into our case management softwareReview and manage department specific email box to include disbursing to appropriate Fraud Recovery Team Member, archiving and general follow-up as necessaryUtilize bank anomaly detection software for recovery case managementProcess account closures to include associated task management proceduresProcess restitution payments received for the bankEnsure quality control of all department processes/stepsMeets productivity requirementsPrepare written communications to internal branch staff and internal departments and various levels of management as needed or requiredAssist with all addition functions within the Fraud Recovery Department to include special projects as requiredGeneral account maintenanceMonthly SCO Deposit Review rotationJob RequirementsThe successful candidate will have the following qualifications:High School Diploma/ GEDPrevious banking experience is required, preferably at least one to two yearsStrong foundation of banking policies and procedures to include Reg E., Reg CC., Teller Cashing policy and all other operational banking functionsStrong financial literacy knowledgeHigh degree of accuracy and attention to detailsAbility to independently prioritize in a multi-task environment to meet deadlines and department goalsProblem-solving skillsExcellent verbal and written communication skillsPC proficient, with exposure/ experience to Excel, Word, and OutlookGood phone voice  -  professional demeanor and appearanceBenefits401(k) with a company match of up to 6%ESOP employer matchMedical insuranceDental insuranceVision insuranceCancer / Disease insuranceAccident insuranceFlexible Spending AccountsHealth Savings AccountsBank paid Life / AD& D insuranceVoluntary Life / AD&D insuranceBank paid Short-Term and Long-Term Disability insuranceEmployee Stock Purchase PlanEmployee Assistance ProgramPhysical RequirementsThe physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This position requires sitting the majority of the time with limited walking and standing. All work occurs indoors and within regular working hours. The noise level in the work environment is usually moderate.