Description

SPECIFIC DUTIES AND RESPONSIBILITIES

• Responsible for supervising the daily operation of Cage and Player Services.

• Responsible for guest service, relations, and resolving disputes to assure that our guests have a favorable gaming experience.

• Ensure the safety and security of Team Members and guests. Facilitates, processes, and programs to effectively control and reduce lost-time injuries.

• Delegate duties and assign responsibilities to Team Members.

• Complete and process performance reviews.

• Assist in the development of Team Members, conduct interviews, and participate in the selection, hiring, coaching, retention, discipline, and termination process.

• Review daily staffing levels to maintain a budgeted level of employment.

• Ensure compliance with the Bank Secrecy Act (BSA) and the property’s BSA Policy.

• Monitor for suspicious activity as defined by the BSA and the property’s BSA Policy.

• Abide by and ensure that all policies and procedures are being followed to safeguard the company’s assets and funds.

• Review Cage activities and marketing promotions with Cage & Player Services Leadership Team, then communicate and implement with frontline Team Members.

STANDARDS OF PERFORMANCE

• Leadership abilities demonstrated in supervising the department’s operations.

• Maintaining a professional working relationship among all internal and external guests.

• Oral and written communication skills.

• Willingness to assume overall responsibility relative to the performance of the department.

EDUCATION, TRAINING, AND EXPERIENCE

• Three to five years of experience in a cashier/banking environment.

• 2-year degree in related field or equivalent work experience preferred.

• Two to three years of leadership experience preferred.

• Ability to obtain a valid Racing License.