Account Management Senior Advisor

Location: This position will work a hybrid model (remote and in office 1 - 2 days per week). Ideal candidates will live within 50 miles of one of our Pulse Point locations in Norfolk, VA, Indianapolis, IN, Atlanta, GA, Wallingford, CT, Louisville, KY, St. Louis, MO, Mason, OH, or Grand Prairie, TX.

The Account Management Senior Advisor is responsible for assisting in developing and building improved methodologies and practices consistent with current enterprise goals.

How you will make an impact:

• Functions as the single point of contact for the Business or IT partners for their IT needs.

• Leads small teams on initiating, developing, designing, and implementing new change initiatives.

• Initiates formal/informal communications and meets with area lead contacts to gather needs and issues.

• Reviews other needs statements and requirements.

• Helps leverage initiatives and good practices from other areas.

• Helps to identify and coordinate independent initiatives across the organization and seeks to develop a corporate solution.

• Identifies and implements changes across the organization by working with other relationship managers and key associates.

• Identifies needs and recommends ways to improve new or existing process, methodologies and practices through observation, research, and data analysis.

• Monitors adoption and use of processes, tools, and practices to create action plans in collaboration with the user area to improve usage.

• Assists areas with due diligence on new ideas by acting as a facilitator/informal contact.

• Facilitates and provides feedback for solution shaping and high-level requirement collection and effort estimation.

• Follows a technology solution from concept to reality.

• Participates in all discovery sessions as an active participant capturing all session outputs.

• Captures information and displays in real-time.

• Monitors process flows, dependencies and action Items, scope definition, and other key information such as key terms/acronym definitions.

• Owns communicating and archiving to minimize duplicative work on future initiatives.

• Oversees knowledge sharing and deliverable creation for requirements.

Minimum requirements:

Requires an BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 7 years’ experience in any of the following: coaching, mentoring, monitoring, and measuring Information Technology process, tools and standard practices; or any combination of education and experience, which would provide an equivalent background.

Preferred skills, capabilities, and experiences:

• Relevant certification in applicable domain, such as Project Management, Quality, Availability and Reliability strongly preferred.

• Experience with project management methodology, tools and processes strongly preferred.

• Strong understanding of portfolio management methodology, tools and processes strongly preferred.

• Experience in any of the following: healthcare industry, corporate strategy, capacity planning, data architecture and modeling, database design and management, systems security, or quality assurance strongly preferred.

• Experience with FACETS and WGS systems strongly preferred.

• Medicare and Medicaid knowledge strongly preferred.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.