Wireless Operational Support Engineer

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Location: Los Angeles, CA

Posted: 09/12/2024

Location Name: Los Angeles Area

Wage Max: 130,000.00

Wage Min: 100,000.00

Position Type: Full-Time

COMPANY OVERVIEW

Join our award-winning team at Information Management Resources, Inc. (IMRI), a small business leader in the technology industry known for our commitment to innovation, excellence, and authenticity. Founded in 1992, IMRI has been at the forefront of delivering advanced cybersecurity and IT solutions, safeguarding organizations against evolving threats. We have built a reputation for our expertise in Cybersecurity, Digital Transformation, Strategic Business Consulting, and Staff Augmentation. Guided by our core values of innovation, excellence, and a solution-driven mindset, we have served a diverse portfolio of customers that includes federal agencies, state and local governments, and Fortune 1000 companies.

At IMRI, we recognize the integral part our employees play in our ongoing success. To support this, we offer a comprehensive benefits package, tailored to meet the individual needs of our employees. We are committed to promoting their overall well-being and equipping them with the necessary tools to flourish in their careers. We welcome you to be a part of our ongoing mission as we continue to navigate the digital landscape, committed to empowering organizations with our innovative solutions.

Wireless Operational Support Engineer-The position will support the Los Angeles Area.

Position Summary:The Wireless Operational Support Engineer is responsible for the configuration, troubleshooting, and management of wireless networks, with a focus on Cisco and HP/Aruba technologies. The role requires a deep understanding of wireless infrastructure, network protocols, and security systems. The engineer will act as an escalation point for complex technical issues, provide mentorship to junior engineers, and ensure network operations run smoothly.

Key Responsibilities:

• Wireless Infrastructure Configuration and Troubleshooting:

• Independently configure and troubleshootCiscoand/orHP/Aruba Wireless ControllersandAccess Points.

• Effectively configure and resolve issues withAAA (Authentication, Authorization, and Accounting) systems, especially withHP/Aruba ClearPass.

• Manage, upgrade, and utilize network monitoring tools likeAruba/HP AirwaveonVMware platforms.

• Network Protocols:

• Troubleshoot complexroutingandswitch protocolssuch asBGPandMPLS.

• Utilizewireless spectrum analyzersto monitor and diagnose wireless network performance issues.

• Technical Support:

• Serve as anescalation pointfor lower-level engineers, providing expert guidance and technical support.

• Configure variousnetworking and telecommunications equipment.

• Analyze and resolve diversewirelessandnetworking problems.

• Network and IT Systems Review:

• Review and evaluateIT system designsfor compliance with industry standards.

• Preparetechnical documentationand clear, concisereportsfor stakeholders.

• Communicate ideas effectively bothin writingandorally.

• Incident Management:

• Update and manageincident ticketsand work orders inRemedy system.

• UtilizeMicrosoft OutlookandTeamsfor regular communication and collaboration.

• Network Equipment Management:

• Install and configurenetwork modules,cards, andCat6e/Fiber patch cords.

• Rearrange and managenetwork equipmentas needed.

• Troubleshoot and resolveLANandWAN issues.

• Training and Mentorship:

• Provide training to lower-level engineers to help them grow in their roles.

• Operational Flexibility:

• Work off-hours to resolveurgent operational issueswhen necessary.

• Collaboration:

• Maintain effective working relationships withDistrict personneland other organizations.

Required Qualifications:

• Strong expertise inCiscoand/orHP/Aruba Wireless ControllersandAccess Points.

• Experience withAAA systemssuch asHP/Aruba ClearPass.

• Proficiency in usingAruba/HP Airwavenetwork monitoring tools onVMwareplatforms.

• Excellent understanding ofrouting protocols(BGP, MPLS) and hands-on troubleshooting experience.

• Familiarity withWireless Spectrum analyzers.

• Experience configuring various networking and telecommunications equipment.

Preferred Certifications:

• Cisco CCNA,CCNP, orAruba/HP ClearPass certificationsare highly preferred.

Other Requirements:

• Ability to lift up to50 poundsand a validCalifornia Driver’s License.

• Willingness to travel using a personal vehicle.

This role is ideal for a self-motivated professional with strong technical expertise in wireless networks, who can work independently while providing leadership to junior engineers.

EQUAL EMPLOYMENT OPPORTUNITY

EEO/Affirmative Action Statement and Non-Discrimination Policy IMRI is an Equal Employment Opportunity employer committed to maintaining a non-discriminatory, diverse work environment. In accordance with Title VII of the Civil Rights Act of 1964, Section 503 of the Rehabilitation Act of 1973, Vietnam Era Veteran's Readjustment Assistance Act of 1974 (VEVRAA), Americans with Disabilities) (ADA), and other federal, state, and local anti-discrimination laws, IMRI does not unlawfully discriminate against any person on the basis of race, color, religion, sex, national origin, ancestry, genetic information, age, marital status, sexual orientation, physical or mental disability, or status as a special disabled veteran or other veteran. IMRI will take affirmative action to assure equal opportunity for employment is provided with regard to all personnel actions. This is including but not limited to: recruitment, selection, compensation, benefits, training, promotion, demotion, layoff, termination and all other terms and conditions of employment.

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