Description

Email resume to valerie.montoya@rht(.com) for consideration

Robert Half is currently seeking a Sr. IT Support Specialist for a client located in Woodland Hills, CA. Sr. IT Support Specialist OR Executive Support Specialist will be responsible for providing top Tier II/III support for end users and C-Level executives, resolving Tier I-III requests in a timely fashion and working with Windows, and Mac OS performance/configuration, O365, Intune, TCP/IP troubleshooting administration and applications, incident management, VPN and network connectivity issues email, file access and recovery, print/fax and more.

Requirements

• At least 3-5+ years of providing white-glove service support with advanced troubelshooting skills

• Provide Level 2/3 support for advanced and escalated workstation issues including computer hardware, Windows, and Mac OS performance/configuration, O365, Intune, TCP/IP troubleshooting administration and applications, incident management, VPN and network connectivity issues email, file access and recovery, print/fax, etc.

• Assist team in ensuring the smooth operation of the service desk, managing escalations, and implementing service improvement initiatives.

• Executive Support Specialist deals with calls of a varied and possibly complex nature requiring a wide range of technical knowledge and interpersonal skills to assist in diagnosing and/or resolving issue

• Uses a knowledge base tool along with their expertise to resolve Level 1, 2 and 3 requests in a timely fashion, escalating Level 3 requests as needed.

• Resolves advanced technical hardware and software issues utilizing extensive knowledge in software, hardware, network, and peripheral support as well as advanced knowledge in administrative tasks on workstations.

• Ability to confidently and Provide professional 1 on 1 troubleshooting sessions with Engineers/VPs/Directors

Email resume to valerie.montoya@rht(.com) for consideration

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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