Description

The Amazon Rufus Editorial team is seeking a Senior Program Manager who is passionate about technology, innovation, and improving the customer experience. This is an opportunity to join the high-performing team behind Amazon’s new generative AI-powered shopping assistant, Rufus. Rufus makes it easy for customers to find and discover products to meet their unique needs by helping with product research, providing comparisons and recommendations, answering specific product questions, and more. This role is inherently high-visibility and highly cross-functional, requiring collaboration and influence across product, design, science, and engineering.

A successful candidate will thrive in ambiguity, bringing process and discipline to a highly dynamic and fluid environment. This person will excel at managing and influencing broad stakeholder groups, establish best-practices that can be scaled across the Conversational Shopping organization, and have the ability to crisply communicate deliverables

Key job responsibilities

Key job responsibilities

• Lead key projects for large, complex editorial workstreams, identifying, assessing, and prioritizing opportunities based on strategic goals, business needs, and customer value

• Consult with key partners to determine program prioritization, while sourcing and coordinating resources

• Proactively monitor progress against goals while anticipating and mitigating risks, creating and owning solutions, and successfully resolving issues

• Act as a subject matter expert by contributing perspective, insights, and knowledge to guide the establishment of new processes and systems

• Lead data analysis, reporting, building efficient processes, influence roadmaps and collaborate effectively with stakeholders to meet the org goals.

A day in the life

You must enjoy context-switching and partnering at all levels of the organization to deliver results. This role will require excellent written and oral communication skills, data-driven analyses and insights, exceptional judgment, strong interpersonal skills, deep curiosity about how things work, and a passion for serving customers.

Basic Qualifications

• 5+ years of program or project management experience

• Experience using data and metrics to determine and drive improvements

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

• 5+ years of developing program strategies and plans, diving execution, and influencing senior stakeholders experience

• 1. Ability to work in cross-functional teams across geographies and set up review mechanisms and SLAs for resolution
• 2. Excellent communication skills, both written and verbal, with the ability to present complex information to diverse audiences.
• 3. 5+ years of experience in program management, preferably in e-commerce or AI/ML-related fields.
• 4. Familiarity with AI/ML concepts, particularly in natural language processing and conversational AI.
• 5. Strong analytical skills with the ability to interpret complex data and derive actionable insights.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.