Description

The Operation Mend Program is seeking a full time Patient Coordinator to provide clinic and

administrative support for the Operation Mend program. Major duties include:

• Coordination and scheduling of new and follow-up patient consultations, appointments, labs, surgical procedures, and scheduling for Operation Mend.

• Collaboration with UCLA physicians, social workers, and clinical care teams to optimize the continuum of care for patients suffering psychological and/or physical injuries.

• Verify new referral eligibility with the patient care teams and assist the patient coordinators and other team members in creating concise and accurate patient files related to their needs at UCLA Operation Mend.

• Collect and manage all relevant clinical data (intake forms, photographs, patient health history, labs, images, etc) prior to consultations

• Assist with coordination of video conferencing as needed

• Obtain insurance pre-authorizations; coordinate additional appointments and insurance authorizations with other specialists as needed.

• Coordinate lab tests.

• Compile and dispatch medical records to Operation Mend care team members in a timely manner.

• Be responsible for keeping up-to-date records, photos, post-operative notes, and communicating directly with patients and caregivers on a regular basis.

• Work in coordination with colleagues at the other Warrior Care Network sites to help assess programmatic components and assist in data integration and process improvement.

Pay Range: $25.95 - $54.50

Qualifications

• Skill in multi-tasking, analyzing information, problems, situations, practices, and procedures to define the problem, identify relevant concerns or factors, identify patterns and tendencies, formulate logical and objective conclusions, and recognize alternatives and their implications

• Recognizing and understanding patient priorities for scheduling and follow up

• Skill in establishing and maintaining cooperative and collaborative working relationships with administrative, clinical and academic personnel using diplomacy and confidentiality

• Knowledge of Care Connect

• Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook).

• Working knowledge of MCCS/PDM scheduling system

• Knowledge of insurance procedures, CPT and ICD-10 Coding

• Working knowledge of Salesforce

• Demonstrated knowledge of office procedures for specialty care as it relates to mental health, including scheduling of appointments and procedures.

• Extensive experience in organizing workflow in order to accomplish established objectives.

• Excellent verbal and written communication skills, with ability to edit documents using proper grammar and syntax.

• Ability to handle sensitive and difficult situations in a professional and responsive manner.

• Ability to develop priorities, meet deadlines despite interruptions, and perform multiple complex assignments.

• Ability to work independently on assignments with minimal supervision

UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.