Description

Essential Duties and Responsibilities:

• Work with internal and external clients to locate lost luggage

• Receive and Assist Passenger Lost Luggage Claims

• Checking in passengers for flights at the ticket counter and gates.

• Verifying passenger documentation.

• Assigning seats and providing gate information.

• Checking baggage.

• Hosting self-service kiosks.

• Ensure that all work areas are functional (check-in, lobby, gate, baggage).

• Be enthusiastic about offering assistance where needed in all areas of passenger services.

• Adhere to Menzies uniform guidelines and codes of conduct.

• Work in a team environment.

  Required Skills:

• Knowledge of World Tracer or other lost luggage management system

• Maintain a valid driver’s license.

• One year college certificate or technical school, six months related experience or equivalent combination of education and experience.

• Must be at least 18 Year of age.

• Capable of lifting comfortably 70 lbs.

• Must be available and flexible to work variable shifts including weekends and holidays.

• Must be able to stand for long periods of time at the ticket counter and gate check-in areas.

• Must be able to speak, read and write in English proficiently.

• Must have strong verbal and written communication skills.

• Knowledgeable of computer software programs.

• Must be able to pass all pre-employment medical.

• Must pass a drug test.

• Must pass driver’s test with the Department of Airports and obtain a driver’s license to drive on Airport Operational Area (AOA).

• Must pass an FBI background check and obtain a custom seal.

Qualifications

Education

Preferred

• Associates or better

Licenses & Certifications

Required

• DRIVERS LICENSE

Experience

Required

• One year college certificate or technical school, six months related experience or equivalent combination of education and experience.

• Knowledge of World Tracer or other lost luggage management system

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)