Description We are offering a short term contract employment opportunity for a Dispatcher in Los Angeles, California. The primary function of this role will be to supervise and coordinate activities within the dispatching department. This role is based in the telecom industry and requires the use of various software tools including IBM AS/400, Management System, Microsoft Excel, Microsoft Office Suites, Microsoft Outlook, About Time, and Answer.

Responsibilities:

• Oversee the dispatching activities to ensure timely and efficient customer service

• Utilize IBM AS/400 and Management System to manage dispatch functions

• Use Microsoft Office Suites and Excel for data management and reporting purposes

• Address customer service inquiries related to dispatching and provide satisfactory resolutions

• Coordinate with other departments to ensure seamless operations

• Utilize communication skills to effectively interact with team members and customers

• Implement and manage billing functions related to dispatching

• Use the About Time software for time management and scheduling tasks

• Answer and direct calls using the Answer software

• Ensure compliance with industry standards and company policies. Requirements • Proficiency in using IBM AS/400

• Experience with Management Systems

• Proficiency in Microsoft Excel

• Proficiency in Microsoft Office Suites

• Proficiency in Microsoft Outlook

• Experience with About Time software

• Ability to effectively answer and manage incoming calls

• Experience with Billing Functions

• Excellent Communication skills

• Strong Customer Service skills

• Previous experience in Dispatching roles

• Ability to work in a fast-paced environment

• Strong multitasking and organizational skills

• Ability to effectively manage time and prioritize tasks

• Excellent problem-solving skills

• Ability to work independently and as part of a team

• High attention to detail

• Ability to handle stressful situations effectively

• Must be reliable and punctual

• Willingness to learn and adapt to new technologies and processes.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .