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Diagnostic Imaging Systems Service Engrineer II in Los Angeles, California

Ability to inspect, troubleshoot, service and maintain a variety of diagnostic imaging systems such as but not limited to; x-ray systems, ultrasound systems, gamma cameras, film digitizers, which convert analog images to electronic data, and associated equipment such as laser imagers, dry process imagers, image spoolers, gateways and image workstations. Have the ability to use a variety of test equipment in the repair of this equipment such as; oscilloscopes, multi-meters and laptop computers running diagnostic programs. Supervision Received and Exercised: This position is supervised by the Imaging Systems Service Manager, and may receive daily direction from their Senior Imaging Systems Service Engineer.

Essential Responsibilities:

  • Perform emergency service, routine preventive maintenance, and acceptance testing on all diagnostic imaging systems, electronic image transfer systems and associated equipment.

  • Coordinate technical service problems with their Senior Imaging Systems Service Engineer or Service Manager for determination of need of vendor service or assistance.

  • Maintain adequate parts inventory for the repair and service of diagnostic imaging systems, electronic image transfer systems and associated equipment.

  • Monitor and/or assist in the installations of diagnostic imaging systems, electronic image transfer systems and associated equipment.

  • Configure a variety of systems to allow diagnostic imaging studies to be transferred onto Kaiser Permanente's digital imaging environment.

  • Maintain service records through MITI's regional dispatch system.

  • Maintain tools and test equipment required for assigned duties.

  • Travel throughout the Southern California Region is required.

  • Work flexible and/or extended hours when required for superior customer service.

  • Perform other assigned duties as required by the Imaging Systems Service Manager.

  • Corporate Compliance Accountability: Consistently supports the precepts of Corporate Compliance and Principles of Responsibility by maintaining confidentiality, protecting the assets of the organization, acting with integrity, reporting observed fraud and abuse and complying with applicable state, federal and local laws and program policies and procedures.

  • Competencies.To perform the job successfully, an individual should demonstrate the following competencies:

  • Problem solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions.

  • Customer Service - In addition to defined technical requirements, accountable for consistently demonstrating service behaviors defined by the Kaiser Permanente Quality Service Credo, the KP Mission as well as specific departmental/organizational initiatives.

  • Also accountable for consistently demonstrating the knowledge, skills, abilities and behaviors necessary to provide superior and culturally sensitive service to co-workers, to our customers, members, and contracted providers and vendors.

Basic Qualifications:


  • Minimum five (5) years of experience in field service of imaging systems maintenance which should include X-Ray, Fluoro, and/or Ultrasound.


  • Associate in Applied Science in electronics OR two (2) years of experience in a directly related field.

  • High School Diploma or General Education Development (GED) required.

License, Certification, Registration

  • Must have and maintain valid California drivers' license.

Additional Requirements:

  • Must be capable of communicating with professional medical personnel, extensive travel, and extended working hours.

  • Must have average written communication skills.

  • Must have mechanical aptitude and experience.

  • Must have working knowledge of computers and networking

  • Able to complete service on equipment independently with limited support.

  • A personal vehicle is required for company business.

  • Must be able to work in a Labor/Management Partnership environment.

Preferred Qualifications:

  • Imaging training preferred

  • Certification or eligibility of certification in A+, Network+ and CRES or CBET

  • OEM Training Certificates on Imaging Equipment


TITLE: Diagnostic Imaging Systems Service Engrineer II

LOCATION: Los Angeles, California

REQNUMBER: 1134822

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.