The job duties listed are essential functions of the position. However, other duties may be assigned, and may also be considered essential functions of the position.

Caregivers are expected to honor the Mission, Values, Vision and Promise and adhere to the Code of Conduct, policies and standards of their organization.

• Serves as a consultant to core leaders on employee relations matters where content and subject matter expertise is needed.

• Provides consultation to core leaders on complex investigations and provides recommendations for appropriate on corrective action and discipline.

• Identifies and appropriately escalates circumstances of highly complex or potential Title VII allegations to Sr. HR Consultant

• Assists in identifying opportunities for problem resolution to resolve issues between core leaders and caregivers.

• Works to manage risk and deploy best practices in the administration and delivery of ER services (e.g. Regulatory Bodies, EEOC and state agencies, ADA/LOA, Wage & Hour, Wrongful Discharge).

• Advocates fair and appropriate workplace practices in accordance with mission, values, and legal parameters.

• Leads challenging conversations and interactions. • Promotes and utilizes HR technology, metrics, and systems to support the overall needs of the business.

• Responsible for accurate and timely case management using ServiceNow system in promotion of data compliance, integrity and reporting.

• Focusses on real time ER assessments and/or investigations/recommendations.

• Works collaboratively with core leaders, local HR, HRSC, HR Connect, HR Consultants and others, including Labor/Employment counsel as appropriate.

• Demonstrates service excellence and positive interpersonal relations in dealing with others, including caregivers, internal and external customers, to maximize productivity and service delivery results.

• Responds timely to complex questions, including researching appropriate information and soliciting SME input when requested and appropriate.

• Escalates issues, where appropriate, through a formalized issue/inquiry escalation process within HR Consulting as well as to other business partners, where applicable.

• Resolves core leader and/or caregiver questions and concerns through the various steps of the employment life cycle.

• Provide and advise core leaders with information about HR policies, procedures, and protocols.

• Demonstrates extensive knowledge and application of all compliance and legal requirements of the job based on the scope of practice of the position.

• Uses critical thinking and strategic methodology to identify and develop innovative service delivery solutions. Provide ER Consulting expertise on projects, may lead small projects.

• Assures compliance with confidentiality policies, in accordance with State and Federal laws, maintains confidentiality of caregiver, patient, and business-related information. Demonstrates strong communications skills including verbal communications and the written word.

• Demonstrates ability to listen for key messages/themes. Identifies all sides of the issues with the ability to separate facts and data from emotion.

• Demonstrates the ability to effectively educate and influence caregiver and leaders.

• Demonstrates extensive knowledge of employee relations principles, including Federal and State employment laws, organizational policies, and collective bargaining agreements

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.