Description

Join our Westwood Ophthalmology Call Center team, where you will play a vital role in ensuring a seamless patient experience! We are looking for a positive, detail-oriented individual dedicated to providing excellent patient service. Responsibilities include, but are not limited to:

• Pre-registering new and returning patients via telephone

• Collecting demographic and insurance information

• Entering authorizations and referrals

• Scheduling appointments

• Maintaining logs and tracking all activities

• Communicating with faculty and office staff via email, paging system, and verbal messages

Salary Range: $25.60-36.33 Hourly

Qualifications

Required:

• At least six months of experience working in an ophthalmology practice.

• Six months of experience scheduling patient appointments in an electronic system.

• Working knowledge of ophthalmic medical terminology.

• Familiarity with current billing practices including governmental plans such as Medicare and Medicaid.

• Computer skills sufficient to communicate by email.

• Verbal and written skills in English sufficient to communicate effectively with patients, doctors and staff.

• Excellent interpersonal skills to interact with individuals of varied backgrounds effectively, with professionalism, patience and understanding.

• Ability to prioritize tasks in a systematic manner to maximize efficiency.

• Ability to demonstrate professionalism while dealing with the stressors of operating a multi-line telephone system.

• Ability to work with frequent interruptions and to complete assignments in a timely manner.

Preferred:

• One year of experience working in clinical teaching environment.

• Bilingual in Spanish.

UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.