Manager Paratransit Contracts Management

Job ID: 8674

Business Unit: New York City Transit

Location: Long Island City, NY, United States

Regular/Temporary: Regular

Department: Regional Bus Company

Date Posted: Sep 3, 2024

Description

Job Information

Title - Manager, Paratransit Contracts Management

First date of posting: 8/27/2024

Last date of posting: Open till filled.

Authority: TA / OA

Location: 33-00 Northern Boulevard, LIC NY

Department/Unit: Paratransit

Reports To: Director, Paratransit Contracts Management

Hours of Work: As Required

This position is eligible for telework which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.

Responsibilities

This position is an on call 24/7 operation. This critical position ensures contractual performance standards of Paratransit’s Broker service program. The position is responsible for assisting the Director, Paratransit Contracts Management in the development, bill preparation, negotiation, management and control of the Paratransit Division's Transportation contracts. Ensure contractors meet service goals and adhere to policies and procedures.

Take corrective actions to resolve service problems and improve performance.

Monitor all aspects of contractor operations including personnel hiring, dispatcher and operator

training, DOT vehicle inspection, registration, maintenance and FTA Drug and Alcohol testing

requirements. Ensure vehicle and operator availability for scheduled service.

Manage accounts payable, assist Contracts Director in procuring goods/services, and interface

with upper management. Analyze and prepare reports on the status of contracts in various stages

of development, negotiation, and award.

The position will also be responsible for the day-to-day management of the taxi reimbursement program, which entails monitoring a team of several employees and the workflow of taxi reimbursement requests. Also ensures timely payment for reimbursement requests and interacts daily with customers, internal and external entities to respond to and resolve customer inquiries or complaints.

Responsible for working with MTA IT and Project Management Unit on special projects and to develop efficiencies for the program.

Assist internal and external auditors in gathering data for audits.

A valid NY State driver's license is required as the selected candidate may be required to use official vehicles to conduct vendor site visits.

Compensation

$81,780-$116,074 (Grade F 516 pts)

Education & Experience

1. A Baccalaureate degree from an accredited college or university in Business Administration, Public Administration, Accounting, or a related field, and eight (8) years of full-time related experience, at least three (3) years of which must have been in a managerial/supervisory/administrative capacity.

2. A satisfactory equivalent of education and experience requirements.

Desired Skills

• Knowledge of contracting, public procurement, vendor relations.

• Knowledge of negotiations, project management procedures, auditing and billing procedures and

managerial techniques.

• Familiarity of Information Systems and prior experience on IT special projects a plus.

• Prior experience managing a diverse workforce and proven customer service skills required.

• Knowledge of Microsoft Applications

• Excellent verbal, written, and interpersonal communication skills.

Other Information

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.