Job Information
TEKsystems CSR - Bilingual in Long Island City, New York
Description:
I. Call Center Representative (non-clinical):
A. Responsibilities:
Place and field calls, chats, SMS or emails
Communicate with contacts in a professional and empathetic manner
Collect and record information in the CRM
Provide contacts with approved information and, if appropriate, refer them to additional resources
Follow script. Representatives are not permitted to deviate from the script or provide information that is not included in the script.
B. Qualifications:
Experience in a health care environment or preferably in public health system is ideal or referral to this opportunity through a local non-profit agency or city/state workforce program
Ability to exhibit a professional, positive attitude and work ethic
Excellent interpersonal skills required and ability to interact professionally with culturally diverse individuals during a time of crisis and distress
Ability to show empathy to distressed individuals
High school diploma, or equivalent required
Excellent organizational and communication skills
Ability to speak, read, and write English also must be Bilingual spanish
Ability to stay focused in a telecommuter environment
Ability to successfully pass a hiring experience investigation
Skills:
Technical support, Help desk support, Help desk
Top Skills Details:
Technical support,Help desk support,Help desk
Additional Skills & Qualifications:
BGC check adn 4 panel drug test.
Experience Level:
Entry Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
TEKsystems
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