PUBLIC SAFETY DISPATCHER I-IV - 9-1-1 DISPATCHER (ENTRY LEVEL - NTN EXAM)

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PUBLIC SAFETY DISPATCHER I-IV - 9-1-1 DISPATCHER (ENTRY LEVEL - NTN EXAM)

Salary

$2,071.20 - $3,528.40 Biweekly

Location

City of Long Beach, CA

Job Type

Classified - Full-Time, Permanent

Job Number

J45AN-25A

Department

Disaster Preparedness & Emerg Communications - (CL)

Opening Date

03/02/2018

Closing Date

Continuous

• Description

• Benefits

• Questions

DESCRIPTION

Accepting online applications only. Apply online 24 hours a day, beginning March 2, 2018. Filing will remain open until vacancies are filled. Filing may close without further notice.

VACANCY INFORMATION:

This is an entry level position. Candidates electing to take the National Testing Network (NTN) Emergency Communications exam can apply to this posting.

Additional information can be found on below.

If you have a POST Dispatcher T-Score of 50.8 within the last 12 months, apply to the PUBLIC SAFETY DISPATCHER I-IV - 9-1-1 DISPATCHER (ENTRY LEVEL - POST EXAM HERE (https://www.governmentjobs.com/careers/longbeach/jobs/1998586/public-safety-dispatcher-i-iv-post-waiver) ).

Some positions in this classification qualify for a Recruitment Incentive of up to $6,000. For more information on the City of Long Beach's Recruitment Incentive Program please click here (https://longbeach.gov/hr/recruitment-incentive-program) .

EXAMPLES OF DUTIES

Under general supervision, receives and dispatches emergency (911) calls for police or fire and emergency medical service; enters data into personal computer while questioning callers for information; determines nature, validity and disposition of calls; may provide post dispatch medical instructions; utilizes computer generated messages and priorities to dispatch field units to emergency situations; operates a variety of communications equipment including radio transmitters, accessories and telephones; performs call reception and dispatch activities utilizing computer-assisted dispatch system; answers or refers inquiries and complaints regarding a wide variety of public safety and related matters; accesses, retrieves, and transmits vehicular or personal information to field units; relays relevant situational information to non-city enforcement or public safety agencies; may provide training for dispatchers and participate in evaluation of their performance; may act in a variety of dispatch supervisory positions; performs other related duties as required.

REQUIREMENTS TO FILE

1. MUST BE WILLING TO WORK:Any shift assignment in the Police or Fire Departments and work mandatory holidays, weekends and overtime.

2. MUST BE ABLE TO:Handle a high volume of emergency calls with tact, good judgment, initiative and speed; question callers while simultaneously typing information into a computer terminal (multi-tasking); speak English clearly and understandably; comprehend, interpret and retain written and orally presented information effectively i.e., read, memorize, interpret and apply policies and procedures, State Penal Code, FCC regulations, charts and maps.

3.Ability to demonstrate keyboarding skills at 35 wpm. Keyboarding Certificate Information: Applicants must have a Keyboarding Skill Certificate from an approved government, employment or training agency recognized by the Civil Service department and obtained within the last 12 months(proof required)*.

Effective April 1, 2020, the Civil Service Department will continue to accept and receive keyboarding skills certificate from an approved government, employment or training agency recognized by the Civil Service Department and obtained during the past 12 months; this will also include an online keyboarding skills certificate* for the position of Public Safety Dispatcher. (*via 5 minute typing test).

4.Ability to pass a thorough background investigation and polygraph examination conducted by the Long Beach Police Department. The investigation will cover information regarding relatives, references, acquaintances, educational background, residential history, employment history, criminal history, military service records, financial status, legal history, drug use and related areas. Please clickHERE (http://www.longbeach.gov/globalassets/civil-service/media-library/documents/job-opportunities/information-packet-public-safety-dispatcher-2018) for more information.

5.Must not have any felony convictions (you must not have been convicted of any crime punishable by imprisonment in a penitentiary).

*Required documents, such as a keyboarding certificate, must be uploaded to the online application at the time of filing. Any proofs submitted must contain either the applicant's name or other identifying characteristics on the form.

DESIRABLE QUALIFICATIONS:

Bilingual skills in English/Spanish or English/Southeast Asian languages, experience or training as an emergency communications operator, dispatcher or similar position requiring knowledge of emergency medical or public safety operations, experience dealing with the public in a service related capacity, Emergency Medical Technician (EMT), Emergency Medical Dispatching (EMD), or California Peace Officer Standards and Training (POST) Public Safety Dispatcher Basic (or above) certificate.

SELECTION PROCEDURE

EXAMINATION WEIGHTS:

Application Packet....................................................Qualifying

Performance Examination (Video Based)**..............Qualifying

**The Public Safety Dispatcher performance examination consists of the National Testing Network (NTN) Emergency Communications Test titled ECOMM. Applicants must schedule a testing date throughnationaltestingnetwork.com. In order to complete the application process, candidates must take the NTN exam and complete the online application.

A minimum rating of 70 must be attained in order to pass the performance examination.

PUBLIC SAFETY DISPATCHER – POST WAIVER APPLICANTS:The National Testing Network (NTN) performance examination will be waived for candidates who have taken the POST Entry-Level Dispatcher Selection Test Battery (POST Dispatcher Test) examination with an approved agency and achieved a T-score of 50.8 or above within one year of the time of filing(proof required)*. Applicants submitting the POST Dispatcher Test examination score must complete the application for Public Safety Dispatcher-POST WAIVER.

This is a continuous examination. All applicants meeting the minimum requirements to file will be placed on the eligible list, with those receiving Veteran's Credit first and then in the order in which applications were filed. Eligible lists may be established periodically.

EQUITY AND INCLUSION

The City of Long Beach is committed to creating a workplace where every employee is valued for who they are. Having our workforce reflect the diversity of our community at various levels of the organization is a continuous goal embraced by our departments, management staff, and policymakers. To support efforts of fairness and diversity, City Leadership is committed to incorporating equity and inclusion into our work by supporting staff and community partners. We are committed to promoting transparency by publishing updated demographic information for employees, including workforce diversity data and pay by race and gender.

The City of Long Beach will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You are not required to disclose your criminal history or participate in a background check until you receive a conditional job offer. If the City of Long Beach has concerns about a conviction that is directly related to the job after making a conditional job offer and conducting a background check, you will have the opportunity to explain the circumstances surrounding the conviction, provide evidence to mitigate concerns, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visitinghttps://calcivilrights.ca.gov/fair-chance-act

In support of the City's Language Access Policy, bilingual skills (Spanish, Khmer, and/or Tagalog) are desirable for positions interacting with the public.

If you have not received notification of the status of your application within two weeks of filing, please contact the Civil Service Department at (562) 570-6202.

This information is available in an alternative format by request at (562) 570-6202. If special accommodation is desired, please contact the Civil Service Department two (2) business days prior to the test at (562) 570-6202. For hearing impaired, call (562) 570-6638.

An Equal Opportunity Employer.

Employee Benefits

The City of Long Beach offers its employees opportunities to grow personally and professionally. As a permanent employee, you are eligible to receive fringe benefits that include:

· Medical and Dental Insurance

· Life Insurance

· Retirement Plan (P.E.R.S.)

· Paid Vacation, Personal Holidays and Sick Leave

· Deferred Compensation

· Credit Union Membership

· Free Bus Transportation (Long Beach Transit)

· Flexible Spending Accounts

· Free Employee Parking

· Paid Parental Leave*

*Paid Parental Leave - after six (6) months of City employment; up to 30 calendar days (160 hours/192 hours for sworn platoon) of PPL, taken in full-day increments, in connection with the birth, adoption, or foster placement of a child, up to the age of seventeen (17).

01

INSTRUCTIONSThe purpose of the supplemental questions is to derive more specific information about your qualifications for this position. Applicants must clearly demonstrate their qualifying experience on the job application. It is to the candidate's advantage to read each question carefully, clearly answer all questions and document all job-related education, training and experience as required.

Do you understand the information stated in the "INSTRUCTIONS" section above?

• Yes

• No

  02

  NATIONAL TESTING NETWORKHave you completed the Emergency Communications Test titled ECOMM examination?NOTE: Completion of the Emergency Communications Test titled ECOMM examination is required. Applicants are encouraged to visit the website nationaltestingnetwork.com for more information and to schedule a testing date as soon as possible.

• Yes, I have taken the Emergency Communications Test titled ECOMM.

• No, I am scheduled to take the Emergency Communications Test titled ECOMM.

• No, I have not yet scheduled the Emergency Communications Test titled ECOMM.

  03

  If you answeredNOto question #2, you must make sure that your NTN results are sent to the City of Long Beach through the NTN website as soon as possible. Do you understand the information above?

• Yes

• No

  04

  Applicants who have taken thePOST Entry-Level Dispatcher Selection Test Battery (POST Dispatcher Test)examination with an approved agency and achieved a T-Score of 50.8 or above within one year of this application (proof required), may waive the NTN written examination. Are you requesting to waive the performance examination because you have taken the POST Dispatcher Test examination with an approve agency and achieved a T-Score of 50.8 or above within one year of the time of this application?

• Yes

• No

  05

  If you answered "YES" to the question above,STOP FILLING OUT THIS APPLICATIONand complete the application forPUBLIC SAFETY DISPATCHER - POST WAIVER. Do you understand the information above?

• Yes

• No

  06

  REQUIREMENTS TO FILEAre you willing to work any shift assignment in the Police or Fire Departments and work mandatory holidays, weekends and overtime?

• Yes

• No

  07

  Are you able to handle a high volume of emergency calls with tact, good judgment, initiative and speed?

• Yes

• No

  08

  Are you able to question callers while simultaneously typing information into a computer terminal?

• Yes

• No

  09

  Are you able to speak English clearly and understandably?

• Yes

• No

  10

  Are you able to comprehend, interpret, and retain written and orally presented information effectively? (i.e., read, memorize, interpret, and apply policies and procedures, State Penal Codes, FCC regulations, charts, and maps)

• Yes

• No

  11

  Are you able to demonstrate keyboarding skills at 35 WPM? Applicants must have a Keyboarding Skill Certificate from an approved government, employment, or training agency recognized by the Civil Service Department and obtained within the last 12 months(proof required)*.

• Yes

• No

  12

  To the best of your knowledge are you able to pass a thorough background investigation, polygraph examination, and psychological evaluation conducted by the Long Beach Police Department.

(The investigation will include information regarding relatives, references, acquaintances, educational background, residential history, employment history, military service records, financial status, legal history, drug use and related areas).

• Yes

• No

  13

  BODY MODIFICATION INFORMATIONBe advised that any intentional tattoos, branding, scarification, body modification, temporary tattoos, or piercing (including gauges) shall not be visible on the head, neck, mouth or hands while on duty or representing the department in any official capacity. The following exceptions are permitted: natural looking makeup tattoos (eyebrow, lips, eye liner); wedding band on left ring finger; invisible or flesh-colored piercing/gauge blanks worn to maintain the piercing opening; 20 gauge or less standard ear piercing(s); 2 mm or less single nostril piercing with a visible stud; and tattoos on the nape of the neck. Furthermore, any intentional tattoo, branding scarification, body modification, or temporary tattoo that displays an unprofessional or offensive image, phrase, or expression are not permitted.Do you understand the information above?

• Yes

• No

  14

  Are you willing to comply with the body modification information stated above?

• Yes

• No

  15

  DESIRABLE QUALIFICATIONSDo you possess any of the following? (Check all that apply)

• Bilingual skills in English/Spanish

• Bilingual skills in English/Tagalog

• Bilingual skills in English/Khmer

• Experience or training as an emergency communications operator, dispatcher or similar position requiring knowledge of emergency medical or public safety operations

• Experience dealing with the public in a service related capacity

• Emergency Medical Technician (EMT)

• Emergency Medical Dispatching (EMD)

• California Peace Officer Standards and Training (POST)

• Public Safety Dispatcher Basic (or above) certificate

• I do not possess any of the above. Selecting this option will not disqualify you from this position.

  16

  JOB RELATED EXPERIENCEAre you able to work in a stressful environment which requires the ability to operate a computer communications console which rapidly responding to numerous calls, keeping track of numerous safety units, and making frequent radio dispatches?

• Yes

• No

  17

  Briefly describe yourtelephoneexperience. Be sure to indicate the type of equipment used (e.g., single line, multiple line, switchboard, etc.), the length of time of the experience (i.e., weeks, months, or years of employment or instruction), the volume of telephone calls handled and the type of work performed (e.g., provided information, performed referral duties, etc).

  18

  Briefly describe yourkeyboardingexperience. Be sure to indicate the type of equipment used, the length of time of the experience (i.e., weeks, months, or years of employment or instruction) and the end products of your effort (e.g., forms, letters, memos, reports, etc.).

  19

  Briefly describe your experience inpublic contact positions. Be sure to include the type of experience (e.g., telephone, reception, group presentations, complaint investigations, etc.), where you obtained the experience (i.e., name of employers or school), the length of time of the experience (i.e., weeks, months, or years of employment or instruction) and the volume of public contact your handled.

  20

  Briefly describe your work experience dealing with people in stressful situations (e.g., angry customers or clients, emergency situations, etc.).

  21

  GENERAL QUESTIONSI understand that proof of required education and/or certificate must be submitted as attachments at the time of filing in order to be considered for the position. I also understand that failure to submit all required proofs at the time of filing will result in disqualification of my application.Proofs may include certificates, DD-214'S, etc.

• Yes

• No

  22

  Are you claiming Veteran's Preference?Note: If you answer "YES", a copy of your DD-214 Member 4 Form (or other appropriate documentation) must be attached with your application at time of filing.

• Yes

• No

  23

  I certify that I have personally completed the information provided and that it is accurate and complete to the best of my knowledge. I understand that any falsification may cancel any terms, conditions, or privileges of employment.Do you understand the information above?

• Yes

• No

  Required Question

Agency

City of Long Beach

Department

Disaster Preparedness & Emerg Communications - (CL)

Address

Civil Service Department

411 W. Ocean Blvd., 4th Fl

Long Beach, California, 90802

Phone

(562) 570-6202

Website

https://www.governmentjobs.com/careers/longbeach

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