Supervisor II, Meter Data

Litchfield Park, AZ, US, 85340Tahoe Vista, CA, US, 96148Apple Valley, CA, US, 92308Londonderry, NH, US, 03053Columbus, OH, US, 43004Gainesville, GA, US, 30501Joplin, MO, US, 64801Jackson, MO, US, 63755-0268Joplin, MO, US, 64804Downey, CA, US, 90241

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.

At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it.

Purpose

The Supervisor, Meter Data Services is responsible for leading multiple business locations and their meter data functions. This includes monitoring and reporting metered consumption data at the customer and company level for customer billing, revenue, and regulatory reporting. Includes the administration and configuration of company’s cycle meter reading applications and their interface with CIS systems. This role is accountable to achieve organizational and operational objectives, while defining and implementing processes, and developing staff. This position is highly visible and requires a strong leader with the ability to prioritize, plan, and direct the department with confidence and a positive demeanor. This position will be responsible for electric, gas and water operations across all regions.

Accountabilities

• Oversee coordination of meter data processes including Meter reading schedules and general inquiries.

• Provide troubleshooting and repair efforts for field hardware including handheld devices, mobile collection equipment, and their associated configurations.

• Provide leadership and day-to-day employee direction to include mentoring, managing performance, and approving appropriate education plans. Ensure staff has the required skills for current and future business opportunities.

• This responsibility also includes oversight and evaluation of the performance of staff against Liberty Utilities standards and mentoring and developing reporting staff.

• Ensures meter data staff and processes are working smoothly and that work is coordinated between departments to provide most efficient operations.

• Inspires excellence through strong communication of the company’s vision and strategic targets to support a motivated, and positive work culture.

• Act as a liaison with Billing, Field Operations, Contact Centers, and associated Vendors for problem resolution and project management.

• Work with staff to investigate complex meter reading and billing issues and provide timely and appropriate response to customers.

• Develops, implements, monitors and reports appropriate performance measures and objectives. Identify the need to add to the staffing compliment and lead the interviewing, selection and on-boarding of new staff as needed.

• Works with leadership to identify and implement service and process improvements to increase efficiency and quality of service.

• Maintain adequate systems for scheduling, staffing and execution of workflow patterns.

• Authorize retention of data and preparation of documents for use during inquiries, including those from the regulator.

• Assists meter data staff with more complex utility accounts and monitors monthly processes. Other duties as assigned.

• Ability to successfully deal with all levels of management in the company as well as with other internal and external stakeholders.

• Write reports, business correspondence and procedure manuals to document department activities and processes.

• Effectively present information and respond to questions.

Education and Experience

• Bachelor’s degree required or equivalent experience

• 3-5 years’ experience working in Billing, Meter Data, or Operations.

• People management experience in mentoring and developing of

• employees preferred.

• SAP experience required with strong knowledge of Internet software and

• the Microsoft Office Suite of products including Excel or Database

• Software. Experience with meter reading, billing systems and knowledge

• of Customers Information Systems.

• Strong communication skills, verbal and written, including excellent

• language, spelling, grammar, punctuation and vocabulary

• A high level of problem-solving abilities to work collaboratively with others

• to resolve complex collection issues.

• Utility industry experience preferred.

• Occasional travel to other Liberty Territories and to the head office in

• Canada, overnight stays will be required. A valid passport is required for international travel.

Years of Experience

Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally.

For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged – Sustaining Energy and Water for Life.

Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.

With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global, Act Local” business model.

What we offer

Company funded Pension program

401k with Company match

Full insurance benefits (health/dental/vision/life)

Collaborative environment with a genuine flexible working policy

Share purchase/match plan

Defined Contribution savings plan

Top Talent Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.