Computer Technician Lead

Requisition ID: 2024-8290

of Openings: 1

Location: US-UT-Logan Category: Information Technology Position Type: Benefited Full-Time Job Classification: Non-Exempt College: Auxiliary Enterprises Department: Housing Services Advertised Salary: Commensurate with experience, plus excellent benefits

Overview The Computer Technician Lead provides computer support to their assigned area, department, or college by troubleshooting technical issues and researching, designing, and implementing IT systems to facilitate the department's goals. This position will support the staff of Housing, Dining, the Card Office and the students that live within on-campus Housing.

Responsibilities

• Maintain and monitor the security of access control and camera systems, ensuring they function properly and meet security requirements.
• Install, maintain, repair, and request upgrades to computer hardware, software, network equipment, and peripheral equipment to meet needs.
• Provide end-user support services for Staff, and Students.
• Provide support over the phone, when required, to both staff and students.
• Support the daily technical performance for assigned Departments.
• Closely monitor software licenses; keep software updated and legal.
• Coordinate work with vendors when necessary.
• Assist in maintaining databases, servers, and other technology needs for the assigned department.
• Create disk images and install them on computers or external hard drives.
• Provide technical support and instruction, across a range of Windows and Mac platforms.
• Monitor and manage technology performance and maintain security protocols by ensuring security procedures are implemented, up to date, enforced, and resolved when necessary.
• Assist in maintaining an active inventory of all computers, network, and related equipment.
• Assess effectiveness and methods of execution of IT resources and services.
• Prepare written communication and reports as necessary.
• Interact with numerous computer platforms in a multi-layered client-server environment. Ensure desktop computers interconnect seamlessly with diverse systems, including file servers, email servers, computer conferencing systems, application systems, etc.
• Work with staff to determine current and future technology needs.
• Dispose of obsolete, damaged, or broken hardware.
• Install, clean, and maintain computers and related equipment.
• Troubleshoot, repair and replace cable TV hardware.
• Perform miscellaneous job-related duties as assigned.

Qualifications Minimum Qualifications:

• Four years of experience in a related field or an equivalent combination of education plus experience is required. Preferred Qualifications:

• A+ Certification and Dell/Apple Certification Knowledge, Skills, and Abilities:

• Ability to analyze and solve complex problems.

• Ability to install, configure, maintain, and repair computer equipment and software, including associated peripherals.
• Knowledge of access control and camera systems, including maintenance and security protocols.
• Knowledge of networks and networking principles.
• Ability to effectively use and apply computer systems... For full info follow application link.

USU recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the university's academic mission of learning, discovery, and engagement. USU is an Equal Opportunity employer and does not discriminate in any of its programs and activities based on race, color, religion, sex, national origin, age, genetic information, sexual orientation or gender identity/expression, disability, status as a protected veteran, or any other stat us protected by University policy or local, state, or federal law (https://equity.usu.edu/non-discrimination).