TITLE: Customer Service Representative

POSITION OBJECTIVE: This position is responsible for assigned stretch wrap business and accounts, either domestic or export sales. This person will work with the regional sales manager, sales representatives, manufacturing department and customers to maintain business and generate additional sales.

QUALIFICATIONS:

• BA Degree
• Must demonstrate strong organizational skills
• Self-starter with ability to multi-task
• Excellent oral and written communication skills
• Knowledge of Microsoft Office Suite (Word, Excel, Outlook)
• Strong attention to detail
• Persistence with good follow-up

• Ensure consistent, dependable attendance and demonstrate a willingness to accommodate non-standard work hours as necessary.
• Capable of effectively managing job-related stress and fostering productive workplace interactions.

JOB RESPONSIBILITIES:

• Process or answer requests or inquiries from customers, sales representatives, sales managers and others. Various activities within manufacturing such as order entry, order status, shipping status, filing claim and tasks assigned by managers, etc.
• Coordinate with other departments to make sure the customer request is thoroughly and accurately entered in AS 400 database system and completed timely
• Consignment and min/max management, monitoring the pricing, inventory to make sure customers comply with the agreement they signed
• Follow up the requests or inquiries from customers, sales reps and top managers to make sure all tasks are resolved or accomplished in a timely manner

WORK ENVIRONMENT CONDITIONS SUBJECTED TO IN THIS POSITION:

• Office work environment in Livingston, NJ

TRAINING:

• Training will be provided

MACHINES, TOOLS, EQUIPMENT, ELECTRONIC DEVICES & SOFTWARE:

• Computer, Phone, AS400 Database, Microsoft Suite

INTEPLAST GROUP CORPORATION

Inteplast Group is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.If you need a reasonable accommodation for any part of the employment process, please contact us by email at applicantaccommodation@inteplast.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.For more information, about our commitment to equal employment opportunity, view the EEO - Know Your Rights and Pay Transparency Statement.

• 9 Peach Tree Hill Rd, Livingston Township, NJ 07039, USA