Account Manager - Sudbury, ON

Date: Nov 29, 2024

Location:

Lively, ON, CA, P3Y 1L6

Req ID: 31893

Onsite or Remote: Hybrid Position

Komatsu is an indispensable partner to the construction, mining, industrial, and forestry industries that maximizes value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Our Komatsu, P&H, Joy, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton equipment and services are used to extract fundamental minerals and develop modern infrastructure.

Focusing solely on mining, Komatsu Mining designs, manufactures, distributes, and services extensive product lines of highly reliable P&H surface mining equipment and JOY underground mining machinery used to cut, crush, load, and convey coal and industrial minerals worldwide. Customers receive a superior experience through direct relationships with Komatsu Mining's support people and through its services located close to the mines. Komatsu Mining's products and related services are used extensively for the mining of coal, copper, iron, gold, and other mineral resources, and the company employs people worldwide.

Komatsu Mining Corp. offers rewarding experiences and unique growth opportunities:

• Competitive wages: base pay is $101,573-126,966/yr

• Comprehensive benefits package (health & dental, vision coverage, healthcare spending account, and life insurance)

• Personal wellness spending account

• Company-sponsored registered pension plan (RPP) and matching program.

• Safety boot voucher

• Paid vacation

• Company-supplied tools

• 4/5 Rating on Glassdoor

• Sustainable employment

• Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment

• Discussion regarding full compensation package conducted upon initial pre-screen

  Please visit our website https://www.komatsu.com/careers/for more information.

Job Overview

Reports to: Regional Operations Manager, Hard Rock Canada.

Shift: 5 x 2 – Monday to Friday

Location: Sudbury, Ontario

Percentage of Travel: 40-50%

Key Job Responsibilities

• Serve as the primary point of contact for assigned customer accounts, managing all aspects of the customer relationship

• Provide quotations for products, contracts, or parts supply as required

• Ensure timely resolution of challenges, including product availability, parts planning and invoicing

• Collaborate and develop strong relationships with internal stakeholders (sales, service, parts, and support teams) to ensure seamless delivery of products and services

• Develop and implement contingency plans to address critical shortages and ensure business continuity

• Manage and negotiate contracts, including pricing, terms, and conditions

• Plan aid and support to customers, including on-site parts and LCM management

• Gather and present information to customers, including market trends, product updates, and technical data

• Identify opportunities for growth and develop strategies to increase sales and customer satisfaction

• Ability to demonstrate and present in customer and product review meetings.

• Participate in and be committed to a strong safety culture to participate in and achieve Komatsu's organizational safety, health, and environmental goals

• Ensure compliance with company policies, procedures, and EHS protocols

Qualifications/Requirements

• A Degree or relevant certification in business, marketing or communications is an asset

• Underground Heavy Equipment knowledge, with basic mechanics, hydraulics and electrical expertise

• Underground application in mining methods is an advantage

• Previous experience in customer relations and account management

• Proven and demonstrated ability to establish strong relationships with key stakeholders, both internally and externally

• Proven and demonstrated leadership skills with a strong ability to communicate at multiple levels

• Strategic thinker - strong ability to see opportunities and ability to convert into added value proposals for our clients

• Verbally presents messages in a clear, concise manner

• SAP and solid MS Office skills (Word, Excel, PowerPoint, Project)

Additional Information

Komatsu (Joy Global - Canada) is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce strongly contributes to our business growth and product innovation. Komatsu is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, or a conviction for which a pardon has been granted.

As we search for collective healing and true reconciliation, we are striving to build respectful partnerships with the Indigenous Peoples in Canada. We would like to acknowledge that most of our team members gather, work, and play on the traditional and ancestral homelands of Indigenous Peoples and Nations across Turtle Island, each with their own unique history, culture, and traditions.

Accommodation during the recruitment process is available on request.

While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

Note to Recruiters: Komatsu and its subsidiaries do not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Komatsu, directly or indirectly, will be considered Komatsu property. Komatsu will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written, and fully executed agency agreement contract for service to submit resumes.