DFA SERVICE REPRESENTATIVE

Date: Dec 11, 2024

Req ID: 44482

Location:

Little Rock, AR, US, 72201

Category: DFA - REVENUE SERVICES DIV

Anticipated Starting Salary: $32,405

Position Number: 22180334

County: Pulaski

Posting End Date: 12/26/2024

Anticipated Starting Salary: $32,405

Revenue - Field Audit - Collections

Position Specifics:

Must have telephone collection experience within a call center or personal contact collection experience in the collection of delinquent accounts, such as audits, hot checks, or cases worked from a paper or electronic list. Telephone collection of delinquent and deficient tax returns, audits, and the filing of tax liens. Must be able to create and monitor payment plan agreements in accordance with Arkansas laws and the Department policies.

The mission of the Department of Finance and Administration is to provide Arkansas citizens convenient, effective, and courteous service which will encourage voluntary compliance with tax, license, and child support laws.

Position Information

Class Code: C059C

Grade: GS03

FLSA Status: NON-EXEMPT

Salary Range: $32,405.00 - $51,686.00

Summary

The DFA Service Representative is responsible for examining evidentiary records, contracts, tax returns, or child support case management activities, and may also compute penalties and refunds, and collect fees, child support payments, or arrearage amounts. This position is governed by state and federal laws and agency/institution policy.

Functions

Examines evidentiary records including tax returns, applications, forms, vouchers, records and reports to verify accuracy, as well as compliance, with laws and regulations. Explains applicable laws or program requirements to taxpayers, law enforcement personnel, or revenue agents, or child support customers, including non-custodial parents, and assists in the completion and filing of tax returns, forms, and applications. Computes taxes, penalties, interest, or refunds due and prepares forms to bill/refund taxpayer. Corrects tax returns, forms, contracts, and evidentiary records for taxpayers. Interviews custodial and non-custodial parents and contacts employers, neighbors, and landlords to obtain information to document evidence of paternity or financial resources of non-custodial parent or putative father. Initiates actions required to locate non-custodial parent or putative father. Provides technical assistance to custodial and/or non-custodial parent with payment processing or related case problems, including suspension, financial asset seizure, payment correction, or paternity acknowledgement. Researches files for information to prepare reports, amend tax returns, and prepare history and evidentiary records for field auditors as required. Leads work activities of other personnel by training and instructing new employees and providing technical assistance. Maintains updated manuals and computerized files. Performs other duties as assigned.

Dimensions

None

Knowledge, Skills and Abilities

Knowledge of the principles and practices of organizational management and public administration. Knowledge of either tax, motor vehicle, driver's license services, or child support laws and regulations. Knowledge of accounting. Ability to provide information and assistance to taxpayers or child support customers regarding laws, regulations, and reporting procedures. Ability to identify and correct discrepancies in evidentiary records, tax returns, financial, or payments records. Ability to calculate child support arrearages, penalties, interest, or refunds due on taxes, license, and registrations. Ability to train and instruct new employees on procedures and the interpretation and application of laws.

Minimum Qualifications

The formal education equivalent of a high school diploma. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Licenses

None

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.

ONLY COMPLETED APPLICATIONS WITH WORK HISTORY WILL BE ACCEPTED.

Applications must include complete work history and references. A resume may accompany the state application but will not be substituted for any part of the application. False, misleading, or incomplete statements may result in disciplinary action and possible termination.

Veteran Preference: A copy of a DD-214 must be submitted to the Hiring Official at the time of interview to be considered for Veteran Preference.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS at (888) 897-7781 or dhs.gov/e-verify.

Nearest Major Market:Little Rock