Description

Amazon.com is a fast paced technology company and a leader in the world of Data Centers.

We are currently looking for a proven technology manager with broad experience in people management/development with the drive and vision to take Data Center Operations to the next level in our Atlanta market. This role is for a Data Center Operations Manager for a Co-location in the Atlanta City space.

The Data Center Manager is the point of contact within a Data Center responsible for safety, security, availability, scaling, costs and efficiency. The Data Center Manager must manage across the functions but also have the ability to dive deep into any given function as needed. The Data Center Manager leads the team that is installing, maintaining, and de-commissioning racks and server-level components in a safe, secure and cost-effective manner. At times, based upon need and capabilities, the Data Center Manager and the team may be called-upon to support similar operations within other Amazon Web Services regions.

The successful candidate will have experience managing managers and teams with varying skill-sets; creating, tracking and controlling budgets; leaning and streamlining current processes for maximum efficiency; strategic planning through use of funnel metrics; mentoring people in all levels; sponsoring and delivering large projects and proposing technical solutions to complicated problems.

This position requires a candidate with the proven ability to drive continuous improvement and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities

• Lead and supervise a teams of 8-15 hourly associates within 1 to multiple Data Centers within a localized region.

• Assist and drive safety, security, quality, performance and customer experience across multiple shifts

• Carry out supervisory responsibilities in accordance with the organization’s policies and procedures

• Accountability for meeting and exceeding operational goals

• Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs

• Mentor, train and develop both peers and direct reports for career progression

• Obsess over team learning and development, both from a technical/functional and soft skills (critical thinking, emotional intelligence, and adaptability) development perspective

• Write and deliver annual performance reviews to staff

• Develop, improve, and share operational best practices across the Cluster and with global peers

About the team

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• 5+ years of experience in Data Center operations and direct performance management experience of managing teams .

• Demonstrated ability developing team learning solutions with measurable business outcomes.

• 3+ years of experience implementing LEAN/6 Sigma methodology (continuous improvement, DMAIC/DVADV, 5 Whys, Root Cause analysis, etc.)

Preferred Qualifications

• Degree in Engineering, Operations or related field and knowledge of information technology infrastructure domains such as compute server platforms, storage server platforms, server components, network devices, cabling best practices and IT service delivery principles and best practices.

• LEAN Certification/Belts and experience managing geographically dispersed teams .

• Functional knowledge of Data Center mechanical, electrical, and controls systems.

• Advanced experience with collecting and reporting key performance metrics and/or data modeling to continuously measure and improve operational status quo Amazon is committed to a diverse and inclusive workplace.

• Understand and speak to Networking concepts such as types of Fiber, DNS, DHCP, Ring connectivity etc.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.