Description

What You’ll Do

The Field Service Manager role requires a highly motivated and process-oriented individual to lead a team which installs, troubleshoots, and services the security checkpoint systems. The Field Service Manager works at REMPREX HQ and the intermodal train yards supported by REMPREX Technology Service to maintain proper system functionality.

Responsibilities

• Manage the REMPREX Field Service Technician and Engineer team

• Work hand in hand with the team to provide solutions to ongoing issues within the client sites.

• Develop solutions and assist with sourcing hardware required for break/fix

• Create and update standardized processes as technology evolves

• Audit work of the Field Service Technicians and Engineers

• Assist with assets management by ordering and tracking spare parts

• Travel throughout the US and Canada up to 20% of the time

• Ensure Service staff operates within a world-class safety atmosphere

• Build AGS technical training sessions to various service contractors throughout the US and Canada

• Support REMPREX Field Service Technicians on issues requiring escalation

• Assist in building out daily and future preventative maintenance visits

• Coordinate sub-contractor service calls and ensure notation of work completed is submitted

• Build technical estimates and ensure clients are properly billed for services

• Maintain documentation on new and existing hardware, troubleshooting, and best practice for the Field Service Technician position

• Audit technical tickets and work orders for proper technical documentation

• Continually build and maintain training plans for new hires for the Field Service Technician position

• Create quick references for contractor parts replacements

• Work directly with clients to overcome service-related challenges

• Maintain a high quality of service by meeting client SLAs

• Perform within a pre-set budget, while monitoring the Service Department’s P&L

• Utilize NetSuite, Stampli, and Ramp for oversite of team expense

What You’ll Need

Required:

• Minimum of three (3) years of specialized work experience that demonstrates the ability to troubleshoot and repair electronic, electrical, or electro-mechanical systems and equipment

• Technical Education or equivalent work experience in electronics or computers

• Basic knowledge of networking including ping, DHCP, and IP addresses

• Demonstrated experience in reading, interpreting, and drawing electrical, electronic, and electro-mechanical schematics

• Demonstrated experience in troubleshooting, maintaining, repairing, and installing low-voltage DC electronics, electro-mechanical systems, and closed-circuit television monitors, cameras, and switches.

• Ability to pass a federal background check and obtain e-RAILSAFE and PERC certifications

• Ability to work under pressure and in a fast-paced transportation environment with changing priorities

• Proficiency in Microsoft® Applications and general knowledge of Microsoft® Office®

• Driver’s license with a clean Motor Vehicle Record (MVR)

• Excellent customer communication skills, verbal and written

Location

The Field Service Manager works in an office environment working closely and communicating with others at our corporate office Lisle, IL. This is a hybrid management role reporting to our corporate office three days per week and two days working remotely.

To perform this job's essential functions, an employee must be able to meet the physical demands of the role including but not limited to:

• Ability to work from heights including catwalks, bucket trucks, and extension ladders

• Ability to perform manual installation operations including hammer drilling, pulling wire, and terminating wire

• Ability to work outdoors in all weather conditions

• Ability work in facilities near high volumes of semi-truck traffic

Who is REMPREX and Why Are We Hiring?

Headquartered in Lisle, Illinois, REMPREX specializes in the operation, support and engineering of intermodal terminals and ports nationwide. We specialize in delivering safe, efficient, and scalable services to help our clients transport intelligently. Click here to see it for yourself! (https://www.youtube.com/watch?v=iHzf56-EVNg) We are looking for an organized, technically skilled field manager to lead our talented field service team– that’s where you come in!

Your assimilation into our culture is very important in having a long and mutually beneficial career at REMPREX. Our core values are the driving force in our business. As a potential member of the REMPREX team, you should align with our core values.

Safety | We commit to actively foster a healthy and injury free environment for our employees, clients and the communities we serve.

Integrity | We make it a priority to do the right thing even when no one is looking, which is why we commit to the highest ethical standard.

Innovation | We challenge conventional thinking to continually improve the products and services we offer.

Transparency | We say what we mean, mean what we say, and do what we say we’ll do.

What We Offer

All benefits mentioned below are based on eligibility and vary based on status, role and location.

• Comprehensive Medical, Dental, Vision & Prescription Drug Coverage

• Flexible Spending Accounts.

• 401(k)

• Vacation, Sick & Paid Holidays

• Leaves of Absence

• Employee Assistance Program

• Employer-Paid Life & AD&D Insurance

• Employer-Paid Short & Long-Term Disability

• Voluntary Accident, Hospital Indemnity, Critical Illness and Life Insurance

• Tuition Reimbursement

• Employee Assistance Program

• Employee Referral Program

• Opportunities to Learn & Grow Your Career

• Hybrid Work Schedules

• A Diverse & Inclusive Company Culture that offers genuine teamwork

All employment offers will be made within the appropriate salary grade, taking into account key factors such as your location, relevant skills, experience, and expertise. Additionally, select positions may be eligible for a discretionary annual cash incentive program, designed to reward both individual and company performance.

Ready to build your career with an industry leader?

REMPREX is the one intermodal logistics company that truly does it all and whether you are looking to make an impact on our front line in Operations or ready to contribute your expertise to one of our professional corporate areas like Information Technology, Account & Finance, Human Resources or Client Services, our highly-innovative, rapidly-growing enterprise provides everything you need to build a rewarding career. If you are a builder at heart, enjoy solving problems, taking the initiative, pitching in where needed, are always up for a challenge, we encourage you to explore your future with REMPREX and apply today!

If this role isn't what you're looking for, please consider other open positions. (https://recruiting2.ultipro.com/REM1009REMP/JobBoard/9413b810-142c-419b-81e1-2bfb9dad0157/?q=&o=postedDateDesc&w=&wc=&we=&wpst=)

REMPREX is proud to be an equal opportunity employer. We are committed to building a diverse workforce and do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, REMPREX participates in the E-Verify program in certain locations, as required by law. As part of our pre-employment process, we do require successful completion of a background check and for safety sensitive roles, a drug screen.

Know your rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

REMPREX participates in eVerify. Click here (https://www.uscis.gov/e-verify) for information about eVerify.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

REMPREX is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies : REMPREX does not accept unsolicited agency resumes. Please do not forward resumes to any REMPREX employee. REMPREX is not responsible for any fees related to unsolicited resumes.

IND1

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)