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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

3rd Shift - 15% Automatic Pay Differential (United States of America)

Please review the following job description:

Deliver the perfect client experience to all Leadership Institute guests. Serve as the primary point of contact for guests, addressing requests and complaints to ensure guests are satisfied.

Shift: 3rd shift listed as flexible schedule

Hours: 11:00 pm – 7:00 am

Flex Schedule: as needed for the need of the business

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Provide exceptional client service to both internal and external clients. Maintain a positive attitude even when dealing with difficult situations.

2. Prepare for guest arrivals and departures according Leadership Institute procedures.

3. Anticipate guests’ needs.

4. Efficiently address guest requests and complaints.

5. Abide by and meet all safety and Occupational and Safety Health Administration (OSHA) requirements and standards.

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. High school diploma or equivalent

2. 3 years of experience in customer service, preferably in a full-service hotel environment

3. Familiarity with hospitality industry standards

4. Ability to work with minimum supervision, while meeting tight deadlines with strong attention to detail

5. Strong problem-solving and critical thinking skills

6. Ability to endure light physical labor

7. Ability to deal discreetly with confidential or sensitive information

8. Excellent interpersonal skills and the ability to deal effectively with diverse people

9. Demonstrate a high level of integrity and ethical standards

10. Excellent verbal and written communication skills

11. High degree of professionalism

12. Flexibility to work shift schedules including nights and weekends as seen necessary

Preferred Qualifications:

1. Bachelor’s degree in Hospitality Management

2. Experience in working in the front of the house of a hotel

3. Experienced in various property management systems and the systems they interface with ( i.e. Oracle, MICROS, Amadeus, Assa Abloy)

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting

Frequently (25% - 50% of the time)

Standing

Frequently (25% - 50% of the time)

Walking

Occasionally (Less than 25% of the time)

Bending

Occasionally (Less than 25% of the time)

Lifting

Up to 10 lbs.

Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

Availability

Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

Travel

Minimal and up to 10%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (https://benefits.truist.com/)

. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

EEO is the Law (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf)

Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)

E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf)