Windstream Holdings, Inc., is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.

• Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers and small businesses across the U.S., helping them Internet better™.

• Windstream Enterprise is a leading managed services provider providing strategic communications and security products to mid-size businesses and enterprise clients.

• Windstream Wholesale provides high-capacity, high-performance networking solutions and services to other telecom carriers, data centers, content providers and enterprises.

The Windstream team provides innovative software and network solutions to connect people and empower business in a world of infinite possibilities!

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About Windstream Wholesale:

Windstream Wholesale is known as an innovative leader in optical technology, providing customized wave, transport and Ethernet solutions. We create deep partnerships with a range of clients, including carriers, content and media providers, federal government agencies, and Fortune 100 companies.

Our services are characterized by advanced optical technology leadership, and we aim to offer flexible and fast solutions. This includes network expansions customized to make it easier for customers to use their network and the cultivation of flexible partnerships with customers and vendors. Windstream Wholesale's offerings are detailed in our three-pillar strategy, which focuses on providing advanced technology, customizing network expansions, and fostering true partnerships.

We also provide services that enable wholesale and enterprise technology customers to select unique custom routes, maintain operational insights with Windstream’s Network Intelligence functions, and place their networks closer to the edge to better serve end-users. Furthermore, Windstream Wholesale has been recognized for its contributions to the industry, having been named the Best North American Wholesale Carrier by Capacity Media.

Come learn from a successful team managing a successful $700M+ business!

Description:

Windstream Wholesale is seeking an energetic, multi-tasking, and creative individual to develop Customer & Sales experience tools for the Wholesale Customer and Sales web portal.

The Business Experience Intern will work with the Wholesale Product, Marketing, and Portal teams. The person filling this role will configure and create business experience tools using the Pendo software application within the web portal. The Business Experience Intern will collect high-level business requirements, develop the functionality within the Pendo app, demonstrate it, and implement it in the web portal. Software development skills are not required; however, the Business Experience Intern will be required to learn how to configure the web-based Pendo software application to implement the features the Wholesale Business needs.

Responsibilities:

• Create product usage analytics: Configure Pendo to collect detailed insights into how users are interacting with the portal to help identify popular features and areas where users may be struggling.

• Create online user guides: Configure Pendo to create in-app guides and messages, helping users navigate the portal more effectively and reducing the need for external support.

• Create communication tools: Configure Pendo to directly communicate with users through in-app messages, which can be used to deliver updates, announcements, or important information directly where users are working.

• Create feedback collection: Configure Pendo to allow for the collection of user feedback directly within the application to gather insights on user satisfaction and areas for improvement.

• Self-learn through online tutorials and documentation and through Pendo subject matter experts for coaching and direction.

• Demonstrate new functionality to Windstream Wholesale teams.

• Create internal quick-reference documents to help Windstream Wholesale manage and maintain Pendo features that are developed.

Desired Skills:

• Self-learn through online tutorials and documentation and through Pendo subject matter experts for coaching and direction.

• Excellent communication (verbal and written), motivational, and presentation skills

• Creative and strategic thinker

• Strong listening skills and are open to input from other team members and departments

• Ability to work both independently, as well as in a team environment

• Efficient time management, ability to multitask, and propensity to handle urgent interrupts with poise and professionalism

• Ability to work in a geographically disperse, cross-functional organization

• Strong project management skills with the ability to prioritize tasks effectively

• Strong decision making, critical thinking, and problem-solving skills

Desired Software Skills:

• Portal-based Web design tools (WYSIWYG) such as WordPress, Wix, Squarespace,

• Sharepoint, confluence, or other wiki software

• Microsoft Excel, Word, and PowerPoint

Windstream DEI&B Statement:

Connecting people in a world of infinite possibilities. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. The diverse voices of our employees fuel our innovation and the inclusive, equitable culture we are building fosters belonging and empowers each one of us to create amazing customer experiences.

Our Employee Resource Groups:

· WinVets – Veteran Employee Resource Group

· WOW – Women Employee Resource Group

· WINPRIDE – LGBTQ+ Employee Resource Group

· WBPN – Black Professional Resource Group

· WARG – Ability Resource Group

· LaFamilia –Hispanic Resource Group

Pay Statement

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Qualifications

· Currently pursuing a Bachelor’s or Master’s degree in Business Management, Web Design, Business Analytics, or Marketing

· 3.2 cumulative GPA

· Available for a Summer Internship starting in May 2025

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Our Benefits:

• Medical, Dental, Vision Insurance Plans

• 401K Plan

• Health & Flexible Savings Account

• Life and AD&D, Spousal Life, Child Life Insurance Plans

• Educational Assistance Plan

• Identity Theft, Legal, Auto & Home and Pet Insurance

• https://windstreambenefits.com

Windstream CIB Statement:

Connecting people in a world of infinite possibilities. Windstream cultivates a workplace culture where innovation and belonging are the cornerstones of our success. We are dedicated to empowering every member of our team to contribute their unique talents and perspectives, fostering an environment where creativity and innovation flourish. Together, we strive to build a more welcoming and connected future, both within our organization and in the broader community we serve.

Our Employee Resource Groups:

• WinVets – Veteran Employee Resource Group

• WOW – Women Employee Resource Group

• WINPRIDE – LGBTQ+ Employee Resource Group

• WBPN – Black Professional Resource Group

• WARG – Ability Resource Group

• LaFamilia –Hispanic Resource Group

• AAPI - Asian American Pacific Islander Resource Group

Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Notice to Non-U.S. Citizens: Windstream, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Windstream with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Windstream’s network. If you are not a U.S. citizen, please notify your recruiter or email CORP.HRlegal@windstream.com as soon as possible for information on Windstream’s foreign personnel disclosure and approval requirements.

Job Details

Job Family Internship

Job Function Internship

Pay Type Hourly