Overview:Revvity is seeking a Senior Field Service Engineer to support our life sciences reproductive and genomics product lines. This role will be instrumental in enhancing laboratory productivity for our customers and driving high levels of customer satisfaction. The ideal candidate will provide expert service and support within a primary geographic area covering major cities in Kentucky and Indianapolis, with additional travel as required.Brief overview of the product lines:JANUS Automated Workstation: A versatile liquid handling platform designed for various applications in genomics, drug discovery, and life sciences research.GSP (Genetic Screening Processor): An automated system for neonatal and prenatal screening, offering high-throughput processing of dried blood spot samples.TriCarb Liquid Scintillation Counters: Advanced instruments used for radioisotope detection and measurement in life science research, environmental monitoring, and drug metabolism studies.These product lines are crucial in supporting reproductive health and genomics research, offering cutting-edge solutions for automated sample processing, genetic screening, and radioisotope detection. The Senior Field Service Engineer will play a vital role in ensuring optimal performance and customer satisfaction for these sophisticated instruments.Key Responsibilities:Enhance the Customer ExperienceExcel at the installation, maintenance, validation and repair Revvity and/or multivendor instrumentation at customer sites with best-in-class serviceDeliver customer training for instrument operation and user maintenanceServe as a member of the remote technical resolution teamPartner with our customers to understand their analytical workflow and applicationsCommunicate service offerings including training, support, software, laboratory services products and field upgradesOutstanding interpersonal, written and verbal skills demonstrating the ability to communicate information clearly and accurately with others in a clear and concise manner.Support your TeamMentor and develop Field Service Engineers in both technical and soft skillsSupport the local instrument sales representative(s) to help secure new instrument ordersProvide service that helps to drive the sale of new service agreements, service agreement upgrades and instrument add-ons to existing service contractsReview service contract offerings and deliverablesUnderstand and leverage organizational awareness of other functional groups and product lines to support your customers and team membersDrive Organizational GrowthContribute to account profitability through efficient service delivery and executionExcel with technical acumen and testing equipmentServe as an example of efficiency in all assigned administrative tasksEnhance Revvity's product quality by proactively reporting improvement opportunities via the quality notification processDemonstrated experience in instrumentation troubleshooting, repair, and qualification servicesOutstanding interpersonal, written and verbal skills demonstrating the ability to communicate information clearly and accurately with others in a clear and concise manner.Basic Qualifications:BS/BA degree5+ years of experience with installation, Preventive maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation.Must have a valid driver's license. While performing the duties of this position you must always maintain safe motor vehicle operationORAS/AA degree7+ years of experience with installation, Preventive maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation.ORHigh school diploma or GED9+ years of experience with installation, Preventive maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation.Preferred Qualifications:Knowledge of laboratory safety practices as defined by the Company and/or the customer's site safety code.Chromatography & Mass Spec service experienceLiquid Handling & Life Science instrument service experienceAdvanced knowledge of analytical equipment, laboratory environment, and/or instrument control softwareVendor issued certification on relevant laboratory equipmentExperience using Microsoft 365 and other business software platformsHas demonstrated experience in handling advanced and complicated technical and interpersonal escalationsDemonstrated ability to drive miscellaneous business projects through completionPhysical Requirements & Expectations:Must have a valid driver's license. While performing the duties of this position you must always maintain safe motor vehicle operationAbility to travel by air, vehicle and/or other means of transportation as business requires. Travel will vary depending on territory requirements and/or customer base.Must be able to remain in a stationary position more than 25% of the timeThe person in this position needs to occasionally move inside and outside labsFrequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.Regularly move or lift up to 25 pounds and occasionally move or lift up to 100 poundsSpecific vision abilities required by this position include without limitation, the ability to observe details at close range (within a few feet of the instrument), distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.Ability to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautionsAbility to operate personal computer to enter data and generate reports, ability to communicate clearly and effectively with peers, managers, customers, and other technical support professionals is critical to successful performance in this role#LI-JB1