Title: Lending Support Specialist IDepartment: Lending SupportReports to: Lending Support SupervisorFLSA: Non-ExemptJob Grade: 7 Job Purpose: Provide support to members, Credit Union personnel, and third parties related to lending. Ensure the Credit Union is protected from loss by ensuring the perfection of liens on all collateral types. Work directly with credit union employees, dealerships, insurance companies, and members to resolve any post-closing loan related operations. Essential Job Results: JOB SPECIFIC RESULTSEnsure protection of the Credit Union’s collateral position by obtaining lien satisfactions on all vehicle loans financed by the Credit Union. Ensure protection of the Credit Union’s collateral position by obtaining mortgage satisfaction on all real estate financed by the Credit Union. Responsible for tracking and communicating with members, Credit Union personnel, and/or third parties as needed to perfect security interest and ensure that security interest is retained throughout the life of the loan. Perform regular tracking to monitor all outstanding unperfected liens. Follow up with members dealers, attorney offices, and clerk’s offices when required documentation is not received to facilitate the filing of the Credit Union’s lien. Communicate clearly and concisely with the member so they are aware of the implications of not providing pertinent documentation. Prepare letters of communication to the member when terms of the loan pertaining to lien perfection are not met. Provide guidance and a source of expertise for FSOs and loan processors on all matters related to vehicle titling. Research and obtain accurate information for title lien filings in various states where the titling processes vary.Responsible for accurately preparing lien releases on all paid/closed loans by reviewing reports daily and verifying collateral and payoff prior to releasing the lien. Responsible for preparing mortgage releases on all paid off mortgage loans by reviewing reports and verifying accuracy of payoffs.Facilitate the imaging and retention of title and mortgage documents by receiving and imaging recorded title liens, recorded mortgages, payoff documentation, and lien releases.Offer Support as needed by addressing questions and researching issues.Provide title lien and mortgage recording related reporting and analytics.Assist with lending related projects that pertain to this job’s function by working with the project management team and/or upgrading the Credit Union’s loan origination systems. GENERAL MEMBER CONTACT STAFF RESULTSMaintains account records by updating member information as necessary. GENERAL STAFF RESULTSMaintains member and employee confidence and protects operations by keeping information confidential and sharing on a business-related as-needed basis only.Engages in problem resolution by clarifying the member’s and/or employee’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution; and keeping the supervisor informed of problems and solutions.Complies with UKFCU policies and procedures by enforcing and adhering to internal UKFCU procedures and board-established policies.Complies with federal, state and local regulations and legal requirements by enforcing and adhering to requirements.Maintains professional and technical knowledge by maintaining an awareness of competitors’ rates and terms, industry trends and technology; attending staff meetings; identifying opportunities to attend seminars that enhance skills and maintain knowledge of new products that could assist in improving operational effectiveness; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; and participating in professional societies.Contributes to a team effort by accomplishing corporate and individual goals and other related results as needed.QualificationsMINIMUM REQUIREMENTSTwo to four years of similar or related experienceHigh school diploma or equivalentAdvanced Excel functions preferredAbility to communicate with others one-on-one, fielding questions and responding to othersStrong verbal and written communication skillsAbility to define problems, collect data, establish facts and draw conclusions while dealing with a variety of concrete variablesAbility to write reports, correspondence and proceduresAbility to work independently PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to walk and stand. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will be required to work indoors in a climate-controlled office setting. The noise level in the work environment is usually moderate. MENTAL DEMANDS:The mental characteristics necessary to competently perform this job include the occasional need to be persuasive, use good judgment; and the continuous need to use auditory perception, memory, and reasoning ability. * The intent of this job description is to provide a representative summary of the types of results that will be required of the positions given this title and shall not be construed as a declaration of the specific responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically outlined in this description. ___UKFCU is an equal employment opportunity employer and is committed to providing employment opportunities to minorities, females, veterans, and disabled individuals. UKFCU invites you to review the current "EEO Is the Law" poster as part of the application process. A link to the most current posters is here. Please also see the 2015 Supplemental EEO Poster here.Applications are only accepted through our online application system. However, if you need assistance with any part of the application process or are unable to apply online because of a medical condition or disability and need an accommodation, please contact recruiting@ukfcu.orgto let us know the nature of your request. Please note, UKFCU accepts only employment applications that are complete and received by the Office of Human Resources by the specified deadline for each opening. The Credit Union leadership recognizes that to achieve its vision and mission, it must embed the values of Diversity, Equity, and Inclusion (DEI) in all aspects of the Credit Union’s work. Together, the staff, membership and communities are diverse and as such, the Credit Union must reflect and respect that diversity. The Credit Union’s leadership recognizes and believes when an organization’s leadership and staff are representative of the people that it serves, it can better meet its vision and mission. Further, the Credit Union leadership believes that it benefits when diverse perspectives are represented, respected and included among the discourse and decision-making that takes place at the Credit Union, and with and among its staff, membership and communities. This position allows for an optional hybrid work arrangement which includes a combination of both in-office and remote work arrangements. (Maximum of two days remote, three days in-office). To be eligible for the program, employees must complete a minimum of 90 days of continuous, regular employment, be in good standing, and submit a formal hybrid work application prior to being eligible for hybrid work, pending supervisor approval. Work schedules will be established by the employee's supervisor according to business needs. Working locations and schedules may be altered at management discretion.