Families Forward, member of The Fedcap Group, is looking for a mission-driven individual to become a Outreach Specialist! This person will provide administrative services for the team who serves people from all walks of life that are looking to overcome barriers to meet their employment-focused goals. Also known as a Performance Advisor, this role is an integral component of the workforce development program model at our Lewiston, Maine opportunity center location.

Position Key Highlights:

• Earn a minimum 40K + (starting) pay in this amazing role where you will be helping people in a unique way to improve their economic stability and that of their family!

• This position hours are full-time, during the office hours of Monday - Friday, 8:00am - 5:00pm.

• Families Forward offers all full-time employees a comprehensive benefits package, as well as on the job training, professional development initiatives, and REAL opportunity for advancement!

• Apply today to be considered and contacted by a member of our recruiting team!

Position Summary:

The Outreach Specialist works as part of a team performing a variety of customer service and administrative tasks to support daily program operations and achievement of overall contract requirements. They play a pivotal role in the engagement of program participants in fulfilling their program requirements. Key responsibilities include conducting pre-calls and sending out reminders to participants about their scheduled orientations and verifying participant engagement in scheduled activities, collecting required documentation, and providing resources to participants who are having difficulty adhering to program requirements.

Essential Job Functions:

• Runs reports in Fedcap CARES and uses data to plan daily tasks.

• Creates letters to be mailed to a participant’s home when they have not attended a scheduled activity.

• Calls participant when they have not attended a scheduled activity.

• Arranges visits to a participant’s home when there are welfare concerns.

• Conducts phone calls and sends out reminders via regular mail and text messaging to participants about their scheduled orientation.

• Conducts phone calls and sends out reminders for retention events, hiring events, and other programs events.

• Deploy tools, customer surveys, and approved marketing material.

• Re-engages participants who have missed scheduled appointments and activities by offering solutions and resources.

• Determines if a reasonable circumstance exists for participants who have been absent and collects required documentation.

• Documents all contact with participants in the case management system in well written, concise case notes.

• Collect and upload documentation related to job placements, retention milestones, reasonable circumstances, medical claims, and others.

• Responds to inquiries on program helpline by answering questions regarding program requirements as well as documenting and addressing participant concerns.

• Conducts monthly case audits.

• Collects and time stamps documentation provided by program participants.

• Represents Fedcap and Families Forward with all stakeholders and in the community in a positive and professional manner.

• Upholds all agency policies and expectations in performing their job.

• Perform other related duties as assigned. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.

Education and Experience:

• High school diploma, GED or equivalent education and/or experience.

• Some College preferred.

• Demonstrated track record for providing exceptional customer service.

• Bi-lingual is a plus (French, Spanish, Portuguese, Swahili, and Arabic).

• Valid driver's license, required.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:  This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Position Type/Expected Hours of Work/ Travel:

• This is a full-time position, and hours of work and days are typically Monday through Friday, 8:00 a.m. to 5:00 p.m. but will be determined by your supervisor.

Equal Opportunity Employer: Fedcap provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We are an EEO employer committed to diversity, M/F/D/V.