At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day.

Position Summary:

Provides oversight, coordination and clinical leadership to specific nursing department by demonstrating research-based and demonstrated best practices in clinical and leadership skills in providing patient care. The Clinical Coordinator is a member of the CMMC Nursing Leadership Team and serves as a leadership representative with commensurate authority in accordance with hospital policies and procedures.

Essential Duties:

• Demonstrates knowledge or research utilization, evidenced-based practice, and best practice recommendations, and facilitating the application of these in the care delivery model.

• Maintains a collaborative working relationship both within the department and with other departments on patient care and performance improvement activities.

• Facilitates all admissions, transfers, and discharges. Communicates census fluctuations to the Nursing Supervisor as necessary.

• Actively integrates new staff into the unit culture

• Reviews orientation tools with staff and meets with them weekly.

• Monitors the acuity of patient conditions. Triages and directs patient flow to assure prompt high-quality nursing care.

• Makes self-available to Providers and his or her associate in the absence of the patient’s primary nurse and/or care coordinator.

• Reviews and adjusts staffing based on an assessment of needs of the on-coming shift. Assigns, leads, and delegates staff on respective shift according to staff competency to meet patient needs and the priorities of the department.

• Demonstrates knowledge of positive interpersonal relationships and acts as a resource for staff in regards to conflict resolution, resources, and patient care management.

• Maintains suitable equipment and supply inventories, in collaboration with manager for replacements, repairs and new purchases.

• Directs all safety measures to prevent accidents, harm or injury in any way to patients, staff, or equipment.

• Demonstrates knowledge of safety manual content.

• Oversees maintenance of unit manuals and education resources.

• Anticipates current and future staffing needs and oversees scheduling as directed by the manager, communicating issues and needs to the manager as appropriate. Is responsible for home care needs being met by the time of discharge, with a goal of arrangements completed 24 hours prior to discharge when date of discharge is known.

• Provides an atmosphere in which staff can express tensions, conflicts, concerns and problems. Acts on performance improvement issues identifies during CQI meetings

• Attends CMOS education when available. Incorporate standard work into daily routine.

• Promotes customer satisfaction in collaboration with assigned RN, and recovery of customer dissatisfaction. Cooperates with Case Manager’s activities with insurance company, based on information received.

• Demonstrates and ability to be flexible, organized and function under stressful situations. Maintains and respects confidentiality of patient/physician/personnel information.

• Able to be flexible in scheduling and role expectations to best meet patient, departmental, hospital and customer needs. Collaborates with the Business Office Manager and onsite eligibility worker, where patients require such assistance or in the case of transfers to the county hospital.

• Participates in unit operational activities as delegated by the manager. Accurately determines type of assistance/setting/resources necessary for the patient/family and provides appropriate resources/assistance list of facilities.

• Meets regularly with the Manager, other clinical Coordinators, and/or Case Managers to identify issues/concerns and develop steps toward resolution as well as to discuss and implement plans and progress of the department. Actively participates in Utilization Management Committee, CQI, varying team meetings and other meetings as appropriate.

• Role model’s professional behavior. Demonstrates an ability to be flexible, organized and function under stressful situations.

• Promotes CMMC’s nursing philosophy. Maintains a good working relationship both within the department and with other departments.

• Identifies, develops, and participates in, educational programs for staff. Consults other departments as an appropriate to collaborate on patient care and performance improvement activities.

• Collaborates with the Director, Manager, and Human Resources in matters regarding disciplinary action both in documentation and delivery of counseling. Documentation meets current standards and policies.

• Collaborates with the Manager, providing input for and/or performing annual performance appraisals.

• Recognizes and addresses behaviors/language that are not conducive to professional workplace environment and provides the appropriate employee feedback, participating in the disciplinary process as necessary.

• Documentation meets current standards and policies

• Demonstrates and role models a non-judgmental attitude and acceptance of patients and staff whose moral, religious or cultural beliefs differ from their own.

• Maintains and respects confidentiality of patient/physician/personnel information.

• Actively participates in varying team meetings and other meetings as appropriate.

• Promotes and participates in individual and team development.

• Process Improvement-identification, action, and follow-up.

• Practices within professional scope and provides only age specific care for which the specific competencies are complete.

• Demonstrates knowledge of principles of growth and development over the life span.

• Identifies/communicates capital equipment needs.

• Provides input into the development and management of unit specific budgets and works within established budgetary guidelines.

• Identify cost containment areas and help establish strategies to reduce costs.

• Customer Service: Interacts with all individuals in a consistent manner, providing attention, support, and assistance to foster an environment of exceptional personal service. Supports the HEROES initiatives.

• Maintains a pleasant and helpful demeanor, and presents a professional appearance toward all internal and external customers at all times.

• Consistently initiates interaction to provide assistance to individuals who may not be direct customers of the employee (i.e. asks patients who appear to be lost if they need assistance in finding their way).

• Takes appropriate action to recover from a service difficulty, ensuring that the necessary action is taken to affect a resolution to the customer’s problem.

• Conducts all work activities with respect for coworkers, including the maintenance of a pleasant and professional environment, fostering calmness during stressful situations.

• Interacts with supervisory personnel in a professional, supportive and courteous manner, venting emotions appropriate to time and place.

• Demonstrates a commitment to service by consistent attendance and punctuality, scheduling absences according to departmental requirements, and incurring unplanned absences only when unavoidable circumstances exist.

Education and Experience:

• Current Registered Nurse licensure in State of Maine.

• Is a motivated, independent individual who can organize workload so that all functions are completed appropriately.

• Specialty certification preferred.

• A minimum of 2 years experience in acute patient care.

• Current American Heart Association Healthcare Provider BLS Certification required. ACLS within 6 months of hire.

Knowledge, Skills and Abilities:

• Able to effectively communicate in English, both verbally and in writing.

• Additional languages preferred.

• Basic computer knowledge.

Ability to engage patients and team members utilizing the CMH Experience Standards

• I am creating a warming, caring, and non-judgmental environment

• I am actively listening and seeking information

• I am honest, truthful, and consistent

• I am respectful, treating all individuals with dignity and empathy

• I am serving as a role model, taking both initiative and ownership when appropriate

• I am working collaboratively and demonstrating teamwork

• I am resilient and adapt to change in positive ways.

Demonstrated ability to direct and triage in a highly fluid dynamic operational environment.

Ability to collaborate with all layers of the management/ administration team.

If you are passionate about making a difference and are looking for your next great career opportunity, we look forward to reviewing your application!

AT CENTRAL MAINE HEALTHCARE YOU ARE AT THE CENTER OF EVERYTHING WE DO

Our why, our purpose, drives every decision and action we take as a healthcare system. We strive everyday to deliver exceptional care, and to improve our community. We are a non-profit organization that is breaking the traditional healthcare mold by bringing our patients and their family’s high value, low cost, and award-winning care while focusing on creating an exceptional experience for them; all within their communities. To accomplish this, we only hire individuals who are committed to excellence, who embody the principles of our CMH Experience Service Standards, and who are ready to step in and help their fellow team members achieve those exceptional results for our patients, their families, and the community.

Central Maine Healthcare System

The organization is broad in its footprint, with three (3) hospitals in Bridgton, Lewiston, and Rumford, and over 75 individual practices within our Medical Group. Lewiston’s Central Maine Medical Center is a certified and award-winning level two trauma center, along with our Central Maine Heart and Vascular Institute and the upcoming highly anticipated launch of our comprehensive state of the art cancer treatment center. Both Bridgton and Rumford Hospitals are four (4) star accredited acute care hospitals, and our Medical Group and Maine Urgent Care Centers have won multiple awards within their specialties. As a system we are a six-time winner of the Leapfrog Safety A Rating since 2019, representing some of the highest quality care and outcomes nationwide. Our awards and accolades are only possible as a result of our commitment to culture, and a focus on safety and inclusion, in each of our patient’s experiences and in the experiences we create within our teams.

If you are a person who is looking for a way to give back to your community, to help improve the lives of patients or those who care for our patients, want to be part of a growing organization that is setting the bar for Maine healthcare, apply to join Central Maine Healthcare today!

Diversity and Equal Employment Opportunity

CMH actively promotes diversity in its workforce at all levels of the organization. We strive to create and maintain a setting where we celebrate cultural and other differences and consider them strengths of the organization. CMH is an equal opportunity workforce and no one shall discriminate against any individual with regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information or veteran status with respect to any offer, or term or condition, of employment. We make reasonable accommodations to the known physical and mental limitations of qualified individuals with disabilities.