Level 1 Engineers are proficient in all the most common and popular networking technologies.  In addition to strong technical aptitudes, backed by at least 1 year of experience. This person is a good communicator and can handle answering phones, triage of tickets, and setting expectations to clients.

Position Responsibilities:

• DAILY time entry accounting for at least 8 hours.
• Documentation of Client Networks.
• Small Projects.
• Assist Sr. Engineers on Larger projects.
• Backup Maintenance.
• Configuration of standard mail and messaging clients including Outlook.
• Installation, configuration, troubleshooting and customization of MS Office Suite applications per customer's preferences.
• Understanding of and ability to install, configure and test workstation hardware including video cards, NICs, sound cards, and hard drives, smart phones and tablets.
• Administration, including add/remove users and groups from both cloud and on-premises directory systems, configure file permissions, and check event logs.
• Administration of enterprise e-mail application, including add/remove users and group, configure folder permissions if applicable, forward mail to other accounts, and add aliases.
• Takes ownership of tasks and follows through to ensure complete resolution.
• Takes a personal interest in, and responsibility for, quality of work they perform or are associated with.
• Ability to pay close attention to detail while performing technically detailed tasks.
• Ability to deal effectively with stressful situations.
• Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members.
• Ability to provide accurate time estimates for how long a task will take.
• Understands that the success of individuals is measured by the success of their teams.
• Exhibit ability to follow and execute on written standard operating procedures and knowledgebase references.
• Ability to quickly learn new technologies through the use of self-study materials.
• Ability to articulate technical information clearly and simply to non-technical people.
• Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution.
• Is self-motivated and can be self-directed when necessary.
• Enjoys sharing information, supporting others, and working on a team to achieve team goals.
• Responsible for recording all activity on service tickets in real time.

Knowledge, Skills, and Abilities:

• Experience required with Windows desktop operating systems.
• Understanding of TCP/IP and troubleshooting Internet connectivity.
• Understanding of relationship between routers, switches, patch panels and connecting nodes to a network.
• Working knowledge of security fundamentals -- endpoint protection, MFA, phishing, threat management etc.

Credentials and Experience:

• Engineer with at least one year of experience working in an MSP environment.
• Knowledge of Autotask PSA and Datto RMM Preferred.
• One of the following certifications are preferred: M365 Foundations, A+, Windows desktop certification.
• Solid dependable engineer, follows directions and maximizes billing opportunities.
• Consistently receives good client feedback.

Location: This position requires work from our office in Levittown, PA, and client work locations.  This is not a remote position.

Promotion:

• At least four to five years' work experience.
• Billing consistently above 3-X W2.
• Obtains major certification M365 (Security/Messaging/Teams) Associate or M365 Certified Expert, MCDBA, VCP, etc.
• Strong positive client feedback, seen as expert in their area.
• Developed mentorship qualities of new engineers.