This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/12934447

Duties and Responsibilities

• Respond to customer calls and emails
• Respond within time standards, Check Order Status, Check Inventory, Track Shipments
• Provide Product Info & Pricing, etc
• Review/Analyze/Execute emails within response-time standards
• Process QA Requests from Order Entry Team
• Process orders, credits, or return authorizations
• Research and resolve customer inquiries
• Process XML & EDI Orders
• Process Demo Requests
• Process Warranty & Replacement Orders
• Cancel/Revise Purchase Orders after released into production
• Check inventory as needed
• Correspond with Corporate\'s Product & Pricing Coordinator
• Process Corporate Portal Customer Requests
• Attend daily/weekly meetings as needed
• Review Reports As Required
• Facilitate Showroom Walk In Appointments (Add to Showroom Calendar)
• Assist customers in the showroom as needed
• Supports Literature Program (inventory, orders, binders, replenishment, etc)
• File Documents in accordance with local guidance
• Additional duties as assigned