Customer Service Representative

3 month contract to hire

Work Schedule: M-F 7:00 AM - 6:00 PM (they will work 40 hours per week within these times)

Typically makes routine outbound, health related customer calls following set scripts, procedures.

Maintains complete customer/patient confidentiality for all health, personal and other customer information.

Provides professional, respectful, customer excellence.

Demonstrates caring and empathy when delivering sensitive health information.

Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service.

Handle incoming client inquiries, evaluation of protocol and take appropriate course of action.

Troubleshoot records/documentation problems, requisition alterations and inactive accounts.

Interface with clients as necessary in a professional and courteous manner; while resolving issues in a timely manner.

Preparing, sending and retrieving collector certification statements.

Maintain confidentiality of reports, correspondence, etc.

Leverage cross-functional relationship to provide feedback to other testing departments on process improvements, efficiencies and policy adherence.

Actively participate in department meetings by providing constructive feedback.

Retrieving, faxing, organizing and storing documentation, as needed.

Work with department supervisor to achieve production objectives.

Assist in specimen process (not directly handling specimens, assisting with paperwork portion of workflow)

Preferred experience:

1 year related customer service excellence experience

Health care and laboratory related experience

Experience delivering customer service excellence and achieving productivity/accuracy/quality standards

Consistent exceptional customer service, accuracy and quality focus

Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and AI

Continuous Improvement: Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital

Pay and Benefits

The pay range for this position is $17.75 - $17.75/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Lenexa,KS.

Application Deadline

This position is anticipated to close on Feb 21, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.