This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/12935733

Duties and Responsibilities

Answer Customer Questions via Email and Phone.

Handle an increased volume of customer care emails and phone calls.

Demonstrate the skills and product knowledge to handle more complex situations.

Knowledge and use of electronic catalog and company website.

Assist customers in showroom if necessary.

Support Customer Care Operations for clients and sales team.

Process Demo requests.

Check order status/electronic orders.

Check inventory.

Provide product information and pricing.

Process credits, return authorizations and factory charge backs.

Process Parts Express, Warranty and Replacement Orders.

Submit changes or cancellations on customer orders.

Process Order Addendums.

Track shipments.

Research and resolve customer inquiries.

Review appropriate daily reports.

Follow and adhere to department/company guidelines.

Daily check-in with Customer Care Supervisor.

Participate in all team training meetings.

Meet Time to Reply Average for response time.

Escalate open issues with no response to supervisor .

Maintain an open issue log.

Additional duties as assigned.