Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Position Summary As a member of the Customer Engineering management team, we collaborate with the Technical Support and Technical Account management teams to maximize customer value for the Ultimate Support program. We provide leadership to the Support Service Managers as they work with their assigned customers to provide clarity and oversight on their support experience and to address any urgent requests for help or customer concerns of technical support requests. This role is critical in ensuring a high quality and personalized level of support for Adobe Digital Experience Ultimate Support customers. We work in partnership with our global Support Service Management colleagues to ensure that our support teams deliver a consistent, personalized, efficient and accurate support service to all global Ultimate customers. We are looking for results focused leader to join the team with a drive for innovation and people development, helping improve our ability to deliver positive outcomes, and personalized experiences for our Adobe team and our customers. What You'll Do As a member of the America support leadership team we own delivering against the following key objectives: * Share the mission, vision and core values of Adobe Customer Engineering. * Provision of clear communications to your team in relation to all team objectives, service improvement initiatives, strategic direction and any structural changes that the organization is undertaking. * Take full ownership for all direct people management activities for all team members, such as aligning objectives, measuring performance and providing valuable and constructive feedback, allocation of project work, participation of team members in key initiatives, fostering development and learning, as well as, enhancing and improving team morale. * We role model the agreed upon key behaviours and capabilities designed to ensure high quality Customer Experience encouraging a high level of interaction and faster and more efficient resolution of customer issues. * Use and evaluate performance data to create action plans to improve interpersonal or individual performance driving customer satisfaction, employee development, operational efficiency and service quality. * Collaborate across the wider Customer Success and Sales leadership team to ensure alignment in customer retention and advocacy initiatives. * Advocate on behalf of our customers during any service outage investigation, or as part of the review process, and act as a leader on the management team for clients. What You'll Need To Succeed

Business Insight You will need a high level of business and strategic savvy. You understand the need to balance customer needs alongside Adobe's business objectives and strategy. You possess strong problem-solving skills and are forward-thinking. Results Focus You help your team by setting shared goals with realistic timelines and an eye on how they deliver in parallel to what they... For full info follow application link.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, sexual orientation, gender identity, disability or veteran status.