This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13004247

First Federal Bank of Kansas City is one of the largest mutually owned banks in the Midwest and has been a strong banking and lending partner to families in Kansas and Missouri for decades. We are a community-oriented, culture-focused, progress-driven Family on a mission to help people build a better financial future.

At First Federal, youll be supported by diverse, talented, energetic individuals moving toward a common vision of prosperity and a home for all. Youll have boundless opportunities for growth whether its personal or professional development to reach your career goals, company events to strengthen your connections, or volunteer work to champion our community partners.

Your success is our success. When our employees feel valued, our customers feel valued, and our community grows.

Hear what our team members have to say: <https://www.youtube.com/watch?v=GNPKmutbydo>

Are you a tech-savvy problem solver with a knack for enhancing software performance? Join our dynamic team as an Software Support Specialist I or IIand take charge of managing, maintaining, and supporting critical software applications that drive our organization forward.

In this pivotal role, you\'ll dive deep into the heart of our applications, ensuring they not only meet but exceed organizational needs. Your mission? To keep our software running like a well-oiled machine, address issues with precision, and champion updates that keep us ahead of the curve.

You\'ll collaborate closely with various departments to understand their unique requirements, tailor applications to fit their needs, and troubleshoot with finesse. Your role will be instrumental in delivering innovative, cost-effective solutions that align with business goals and compliance standards, all while maximizing our existing infrastructure.

As the bridge between technology and business, you\'ll act as a trusted consultant, translating stakeholder requirements into actionable specifications and driving continuous improvement. Your expertise will ensure our applications are not just functional but optimized for peak performance.

If you\'re ready to elevate our software solutions and make a tangible impact, we want to hear from you!

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for promotion and delivery of quality internal and external customer service.
• Installs, configures, and maintains software applications.
• Monitors application performance and troubleshoots issues as they arise.
• Collaborates and coordinates problem-solving efforts between internal business partners and IT or third-party vendors, software support, investigation and analysis of problems related to the specialist area of responsibility.
• Leverages partnerships with current and new partners to maximize efficiencies and Return on Investment (ROI).
• Prepares and presents subject matter knowledge, analysis, options, solutions in both written and presentation form to internal and external audiences.
• Serves as a thought-leader and consultant for internal business partners.
• Regularly appliesknowledge of future technology and system trends for your domain to solve for current and future business needs.
• Supportsmaintenance of business systems and interface applications.
• Manages end-to-end from idea to delivery of enhancements and changes to systems.
• Assists with workflow redesign and process improvement.
• Complies with all applicable banking laws and regulations, including, but not limited to, the Bank Secrecy Act, USA Patriot Act, and related anti-money laundering statutes; and federal consumer protection legislation and regulations.