Position Information

Functional TitleSr. Application Support Analyst - Cityworks

Recruitment Category TypeStandard

Functional CategoryInformation Technology

GradeIT.7

FLSA StatusExempt

Requisition Number25-0003

Number of Vacancies1

Job LevelNon-Management

Job CodeN/A

Job Description Summary

Organization NameIT Application Services

Reports toSection Manager, Asset & Work Management

Full or Part TimeFull Time

If Part Time how many hours per week

Regular or TemporaryRegular

Position End Date (if temporary)

Work Schedule

Monday – Friday

8am – 5pm

Requires occasional weekend application support and testing.

Position LocationLaurel

Position Summary Information

General Summary

This is a non-merit system, employment-at-will, long-term contract position. This is a hybrid work position.

TheSr. Application Support Analyst – Cityworksprovides functional and technical guidance for the maintenance, support, and renewal of line-of-business ( LOB ) applications, specifically the Cityworks product, which is the enterprise asset management software for the Utility Services Division.

Working within cross-functional teams, theSr. Application Support Analyst – Cityworks provides life-cycle support of LOB applications including application life-cycle planning, application maintenance and production and on-call support, end-user support, including responses to ad-hoc end-user requests for application enhancements, and custom programs and reports development.

During the system renewal phases, the Sr. Application Support Analyst – Cityworks supports and provides leadership in business case development and refinement, market surveys and technology assessment, business and functional requirements development, system acquisition support (e.g., RFP , cost estimation, etc.) for system software and implementation projects, system implementation support, and production support.

Essential Functions

• Facilitates support and maintenance for LOB applications, specifically Cityworks, and their programmatic integration with various systems

• Supports the issue resolution activities related to the enhancement of the Commission’s Cityworks LOB application

• Ensures the satisfactory delivery of ongoing user-requested enhancements to the Cityworks system

• Provides leadership and hands-on support for business/functional requirements development in the Cityworks functional area(s)

• Leads the functional configuration tasks and activities for software implementation projects

• Collaborates with area subject matter experts to discover, define, assess, and document business needs and requirements

• Supports the WSSC Water in-house software development and COTS implementation, determining user requirements and desired outputs including migration to next-generation technology

• Develops detailed functional design specifications that include process flow and report formats along with the supporting business logic required to implement relative system requirements

• Analyzes operational data to identify system/operational problems and provide resolution processes

• Develops test case scenarios and coordinates system testing

• Identifies the technology risks on a project and communicates credible scenarios/feasibility issues to the supervisor

Other Functions

• Works with the supervisor to develop project scope and priorities

• Participates in cross-functional teams in enterprise IT systems improvement projects

• Supports the team in solicitation development for procurement purposes

• Supports business process team in streamlining WSSC Water business workflows

• Performs related duties as required

Work Environment And Physical Demands

Business casual office environment

Required Knowledge, Skills, And Abilities

• Knowledge of the Cityworks product

• Knowledge of database platforms (Oracle or SQL Server) and SQL programming languages

• Knowledge of Software as a Service (SaaS) platforms and technologies

• Ability to conduct business analysis, gap analysis, requirements modeling, and using analysis tools and techniques

• Ability to use proven requirement gathering techniques to identify accurate and well-defined business requirements

• Excellent analytical, problem-solving, communication, and presentation skills

• Ability to identify opportunities to automate processes for efficiencies

• Ability to work well with people from different disciplines with varying degrees of technical experience and knowledge

• Ability to prioritize different activities / assigned initiatives and complete within resource constraints

• Ability to conduct application demonstration and training for end-user community

• Excellent organizational, time management, and negotiation skills

• Ability to work with as well as manage dispersed project teams

Minimum Education, Experience Requirements

• Bachelor’s degree and 4+ years IT experience in one or more of the following areas: business analysis, process design, or applications development/support with strong emphasis on end-user satisfaction

• Experience developing queries using SQL programming languages

• Experience developing requirements and supporting the Cityworks product

OR

• High School diploma (or equivalent) and 8+ years IT experience in one or more of the following areas; business analysis, process design, or applications development/support with strong emphasis on end-user satisfaction

• Experience developing queries using SQL programming languages

• Experience developing requirements and supporting the Cityworks product

Additional Requirements

Must be occasionally available on weekends, as needed, for application testing and support.

Preferences

• Experience with database platforms (Oracle SQL Developer or SQL Server Management Studio)

• Project management experience

• Related technical certifications

• Enterprise systems/applications lifecycle experience

• Experience in water/wastewater utility

Salary$84,938 - $144,394

Posting Detail Information

EEO Statement

AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

It is the policy of the Commission to select new employees and to promote current employees without regard to race, sexual orientation, sex, religion, national origin, marital status, or handicap. The Commission does not discriminate against qualified individuals with a disability and will make reasonable accommodation for any disability that does not result in undue hardship for the Commission.

Close Date08/14/2024

Open Until FilledNo

Special Instructions to Applicants

Additional Information

All applicants selected will be subject to drug screening and a background check/verification.

This is a hybrid position (3 days in office/2 days remote).

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Will you, now or in the future, require sponsorship for employment visa status?

• Yes

• No

• Are you an eligible veteran of any branch of the armed forces who has received an honorable discharge or Certificate of Satisfactory Completion of Military Service, the spouse of an eligible veteran who has a service-connected disability or the surviving spouse of a deceased eligible veteran?

• Yes

• No

Applicant Documents Required Documents

• Resume

Optional Documents