Company Summary

ARA is a leading C5ISR company that designs, manufactures, tests and installs innovative technologies that provide the national security community with unparalleled situational awareness, threat detection, and communications capabilities.

Our disruptive, integrated solutions, assemblies and subsystems rise to the challenging demands of discerning, mission-critical customers.

We leverage our capabilities to meet and exceed the requirements of our customers and empower them to remain ahead of evolving threats and complexities in a dynamic security landscape.

Job Summary

The

Quality Operations Managerplays a critical role in ensuring operational efficiency and product quality within the organization. This position focuses heavily on optimizing production processes, implementing quality control measures, and driving operational improvements to meet or exceed industry standards. The role involves overseeing day-to-day quality control operations, managing teams responsible for product inspections and testing, and ensuring alignment between operational goals and quality objectives.

The Quality Operations Manager will work closely with production, supply chain, and engineering teams to integrate quality standards into every stage of the production process, driving efficiency while ensuring the highest level of product quality and compliance with relevant regulations.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Oversee and optimize day-to-day production; that procedures needed for the quality management system are established, implemented, and maintained and formulate Quality Control policies to improve the organizations efficiency and profitability by reducing waste.
• Manage multiple sites Quality Assurance / Quality Control functions and personnel and establish a unified, consistent quality discipline, culture, and behavior aligning with ARA Quality Code.
• Reports to top management on the performance of the quality management system and any need for improvement.
• Assists as necessary with sales, engineering, manufacturing and other departments in the evaluation and correction of specific quality control problems and issues.
• Partner with engineering and RandD to ensure that quality considerations are included in new product development and scale-up.
• Work closely with production and supply chain teams to ensure quality control is integrated into every step of the production process.
• Collaborate with procurement to ensure that incoming materials and components meet established quality standards.
• Lead a team of quality control inspectors, technicians, and engineers ensuring that they are effectively trained and aligned with operational quality goals.
• Provide coaching and development opportunities to team members to enhance their skills in quality control and operational efficiency.
• Foster a culture of accountability, continuous improvement, and operational excellence within the quality control and operations teams.
• Establish roles, responsibilities, and training for all employees in the QA/QC department to include staff performance evaluations.
• Evaluate staffing requirements for the QA/QC department.
• Monitors and evaluates the quality of planning and design activities accomplished by staff, vendors, designers, and contractors to ensure the work is in conformance with quality policies, ISO, and industry standards.
• Ensures that products meet all quality metrics to ensure we ship quality products to the customers.

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``` - Develop key customer relationships and confidence regarding our quality responsibility. - Ensures the promotion of awareness of customer requirements throughout the organization. - Identifies and implements necessary training designed to prevent errors or other deficiencies in the planning, design, m chining, and manufacturing processes. - Conducts periodic external audits of suppliers and/or contractors to evaluate conformance to quality policies, ISO, and industry standards. - Responsible for periodic internal audits of departments to evaluate conformance to established procedures, and to evaluate the effectiveness of those procedures. - Coordinate and lead external audits for ISO Certification. - Defines and monitors inspection and testing activities to ensure that these follow the quality policies established by quality manuals and ISO standards. - Assures sufficient acceptable documentation is being recorded, maintained, distributed, and retained. - Maintain, track, and report Quality KPI for monthly Business Unit Reviews (BUR).

Position Qualifications

Competency Statement(s)

• Adaptability - Adapts to change, open to new ideas and responsibilities.
• Communication - Ability to communicate thoughts clearly, both oral and written.
• Job Knowledge - Understands Facets of job, aware of duties and responsibilities, keeps job knowledge current.
• Dependability-Meets deadlines, works independently, accountable, maintains focus, good attendance record.
• Quality - Strives to eliminate errors, accurate work is a priority, seeks opportunities to improve products/services.
• Ethics - Honest, accountable, maintains confidentiality.
• Initiative - Ability to take on task before being asked.
• Customer Service - Works well with customers, promotes a positive image of the company, strive to solve issues raised by customers.
• Employee Management - Defines responsibilities, motivates employees, delegates well.
• Leadership - Provides strong leadership, sets a good example, skilled decision maker, motivator and encourager.

Experience and Skills