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Golden Route Operations Surveillance Technician in Laughlin, Nevada







Type of Shift

Full Time



Surveillance Technician Aquarius (Laughlin, NV)



Responsible for the installation, maintenance and repair of all surveillance equipment as assigned by the Surveillance Manager and/or Director to ensure smooth transitions and maximum performance for all users. Follow all operating procedures, safety regulations and Golden Entertainment’s policies and procedures. Ensure the Surveillance department is compliant with the Nevada Gaming Regulations pertaining to Surveillance Standards for non-restricted licensees, Category "A".

Essential Functions and Responsibilities:

  • Perform all general maintenance to Surveillance hardware and software to ensure all equipment is operating according to company guidelines and state regulation

  • Maintain a detailed report of all installation, repair, and replacement of equipment and tools

  • Engineer and implement the installation, support and maintenance of new server hardware and software as it relates to the surveillance digital networks

  • Assist with all Gaming Digital Recording compliance documents and records

  • Analyze and resolve faults with any digital equipment, hardware, software or network issues

  • Implement and maintain a preventative maintenance program of all digital surveillance equipment and hardware

  • Participate in the installation, maintenance and repair of all surveillance and electronic security equipment

  • Participate in additions and deletions to the surveillance system and security surveillance system

  • Assist in the preventative maintenance on all casino surveillance and security surveillance CCTV equipment

  • Assist in the maintenance of panic alarm systems throughout the property (Code 99)

  • Perform routine cleaning of Surveillance domes and lenses

  • Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position

  • Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards

  • Perform other duties as assigned



  • 2 years of casino and/or surveillance Technical experience preferred, not required

  • Gaming surveillance department experience preferred, but not required

  • 2 years experience performing same or similar job duties preferred

  • Knowledge of how a monitor room is cabled and how the surveillance system operates

  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence

  • Basic knowledge of computer networking

  • Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals

  • At least 21 years of age

  • Must be able and willing to complete Genetec certification

  • High school diploma or equivalent preferred

  • Ability to effectively communicate in English, both written and verbal

  • Obtain and maintain all work cards as required by the company

  • Verify right to work in the United States

Work Cards

  • Gaming

Physical Requirements

  • Lifting/pushing/pulling/carrying up to 50 lbs.

  • Ability to ascend or descend ladders, scaffolding, ramps, and the like

  • Use tools or equipment requiring a high degree of dexterity

  • Work for sustained periods of time maintaining concentrated attention to detail

  • Hearing, vision (including peripheral and standard color-vision), speech and literacy (critical)

  • Ability to work in high places and enclosed spaces

  • Ability to communicate vocally utilizing portable radios and telephones (critical)

Work Environment Potential Conditions

  • Smoky and noisy

  • Some dust, hot and cold temperatures


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

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