Care Management Support Coordinator II

Schedule Details:

• Training: 3-4 weeks M-F 8am-5pm

• Shift: Onsite, Lathrup Village, MI

Role Highlights:

• Industry: Finance

• Employment Type: Permanent, we are looking for someone who wants to start a career within banking.

• Location: Lathrup Village, MI – Candidates must live within 30 minutes of location

Role Benefits:

• Benefits available on the first day and frequent company events for employees.

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan – 100% match up to 5% deferral

• Loan discounts for certain secured and unsecured loans and mortgages.

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave)

• Opportunities for pay increases, incentives, and non-profit-sharing based on performance.

A Day in the Role:

· Answer an average of 80-100 calls per day by addressing members inquiries, solving problems, and providing new product information

• Answer members telephone calls promptly and in an appropriate manner.

  · Answer inquiries on banking products including checking, savings, loans and lines of credit

  · Document all customer inquiries and comments thoroughly and quickly.

  · Maintain good business relations with members, courteously and promptly resolving member problems or questions, and effectively assisting with member account problem.

  · Determine members financial service’s needs and recommend services and products that address these needs .

  · Collect member loan payments.

  · Handle various accounting transactions.

  · Serve as a face (well, voice!) for our brand. Happy, confident, positive – that’s who we are.

  · Provide solutions. We want the critical thinkers, the expert interviewers, the stellar listeners. You’ll need to be able to pinpoint a member’s issue and talk them through the solution – whether it’s a problem with online banking, account information, or just a general inquiry.

• You may even take some loan applications!

• Follow through. If you can deliver on promises and make sure all details are covered, you’ll LOVE it here!

Role Requirements:

· Minimum 1 year Call Center Experience (2 years preferred) (Must have RECENT customer service experience within the last 2 years)

· Must have consistent job tenure- more than a year in each role (not interested in candidates who have different jobs each year)

· No major gaps in resume- If there is a gap, candidate must be able to explain.

Pay and Benefits

The pay range for this position is $33280.00 - $39520.00

Can be discussed in interview process

Workplace Type

This is a fully onsite position in Lathrup Village,MI.

Application Deadline

This position will be accepting applications until Feb 7, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.