This position leads a geographically assigned team of Residential Connectivity Sales Supervisors and their teams. Responsible for leading and managing the daily operations that sells to our residential customers offering best-in-class services and supporting goals of soliciting new prospective customers.

• Actively and consistently support all efforts to simplify and enhance the customer experience.

• Responsible for meeting and exceeding budgeted headcount and sales goals.

• A charismatic and enthusiastic leader with skill and experience in creating excitement and energy, building and leading teams and developing skills in others.

• Strong project management skills and the ability to prioritize multiple tasks and initiatives in a fast-paced environment.

• Leads a team of Residential Connectivity Sales Supervisors and their teams.

• Manage and monitor functions relative to staff including selection, training, development, performance evaluation, discipline, termination and salary/status change recommendations.

• Set clear expectations and hold employees accountable when expectations are not met in a consistent and fair manner.

• Possess the knowledge and expertise to lead, guide and develop Residential Connectivity Sales Supervisors and their teams.

• Identify knowledge and training gaps within the Residential Connectivity Sales Supervisors and their teams, and develop plans to address these gaps.

• Be familiar with reporting and analytics necessary to drive and support business decisions.

• Collaborate with other departments and or support teams to achieve goals and objectives.

• Residential Connectivity Sales leaders staff work allocation will consist of approximately 30% fieldwork and 70% office work.

• Coach to and follow Charter’s Sales Process.

• Communicate territory assignments to Residential Connectivity Sales Supervisors

• Monitor the payroll process and ensure timely and accurate approval of all commission payments.

• Completes administrative tasks related to all sales activities and ensures their team does the same.

• Has detailed understanding of Charters product offerings and value proposition in the markets they sell in.

• Maintains current, in-depth knowledge of marketplace, including competition, and positive and professional relationships with customers, business partners, and co-workers.

• Prepares reports as needed.

• Perform other duties as requested by leadership.

R equired Skills/Abilities and Knowledge

• Ability to read, write, speak and understand English Language.

• Excellent communication, interpersonal and organizational skills

• Possess strong technical and computer skills

• Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle

• Ability to work outside for extended periods in any season and/or during inclement weather

• Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications

• Must be able to work non-traditional work hours such as evenings and weekends

• Valid driver´s license, satisfactory driving record within Company required, standards and auto insurance

• Ability to complete documentation accurately.

Required Education

Bachelor´s degree in business or marketing, or equivalent work experience.

Required Related Work Experience and Number of Years

5+ years’ of Outside Sales or related work experience.

PREFERRED QUALIFICATIONS

Preferred Skills/Abilities and Knowledge

• Knowledge of Direct Sales practices

• Experience with consumer education of products and services

• Knowledge of cable or telecommunications service

Preferred Related Work Experience and Number of Years

• Sales Supervisory experience preferred - 0.5 WORKING CONDITIONS

• Field and Office environment

• Outside field environment with exposure to inclement weather

• Travel as required

SDT540 2024-43472 2024

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits (https://jobs.spectrum.com/compensation-and-benefits) package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $76,000.00 and $125,200.00 . The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

In addition, this position has a commission earnings target starting at $49,500 .

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