Job Description

Description

Overview

A Restaurant Manager is generally responsible for providing strong, positive leadership to their crew to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales of a single restaurant. They are responsible for the overall operation of the restaurant according to Dunkin’ standards, franchisee policies and procedures and in compliance with all applicable laws.

Responsibilities Include:

• Able to perform all responsibilities of restaurant crew members

• Deliver training to restaurant crew members

• Ensure Brand standards, recipes and systems are executed

• Create and maintain a guest focused culture in the restaurant

• Review guest feedback results and implement action plans to drive improvement

• Communicates restaurant priorities, goals and results to crew members

• Execute new product roll-outs including training, marketing and sampling

• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and

sanitation requirements and complying with all applicable laws

• Control food costs to help maximize profitability

• Completion of inventory count and purchasing on a weekly basis

• Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service

standards

• Conduct self-assessments and corresponding action plans

• Completion of quarterly bonus plans

Management Responsibilities Include:

• Recruit, hire, onboard and develop restaurant team members

• Plan, monitor, appraise and review employee performance

• Coach restaurant crew members to drive sales, improve profitability and guest satisfaction

Education/Experience:

• Basic computer skills

• Fluent in spoken and written English

• Previous leadership experience in retail, restaurant or hospitality

Physical Demands/Working Conditions:

• Standing on feet

• Repetitive motion including bending, stooping and reaching

• Lifting packages

• Wearing a headset (if applicable)

• Working in a small space

Key Competencies

• Works well with others in a fun, fast-paced team environment

• On time, demonstrates honesty and a positive attitude

• Willingness to learn and embrace change

• Ability to train and develop a team

• Guest focused

• Time Management

• Problem solving

• Motivating others

Requirements

About

In 1950, Bill Rosenberg opened the first Dunkin' shop in Quincy, Massachusetts. Dunkin' licensed the first of many franchises in 1955. It is now the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' sells 52 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels, breakfast sandwiches and other baked goods.

We are a locally owned and operated Dunkin' franchise, with a fast-paced, high energy environment where you get to interact with loyal customers every day. We are rapidly expanding in the Las Vegas and Henderson market!

You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.