Job Information
ManpowerGroup Customer Service Warranty Representative in Las Vegas, Nevada
About KB Home
KB Home is one of the largest and most recognized homebuilders in the United States and has built over 670,000 quality homes in our 65 plus year history. Today, KB Home operates in 47 markets from coast to coast. At KB Home, people are our foundation. We build strong, personal relationships with our customers to ensure they have a real partner in the homebuying process. Our employees are the heart and soul of our company and are driven by a shared culture of customer obsession guided by our focus on sustainability providing a beneficial impact on the world. When you join KB Home, you become part of a team that is passionate about making the dream of homeownership a reality for families across America. Come be a part of our team! Learn more .
JOB SUMMARY: The Customer Service Representative is responsible for scheduling subcontractors, evaluating the subcontractor's work and completing warranty claims within 10 days for both active and closed out communities. In addition, the Customer Service Representative will carry out Community Team Walk throughs and follow-up with homeowners periodically at designated times.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Warranty Claim Processing
Facilitate warranty claims by scheduling, evaluating and ensuring proper resolution to ensure customer satisfaction
Complete all warranty claims within 10 days
Hold subcontractors accountable for their work
Manage CSI for assigned communities (active as well as closed out)
Continually strive for superior CSI ranking in specific market
Maintain a 30-day CSI of 95% or above and a 11-month CSI of 93% and above
Process any and all purchase orders related to warranty claims and communicate responsibility decisions to trade partners involved, as needed
Process and enter all proper documentation and request through HB1 in a timely fashion
Follow-up with homeowners according to KBNext White Paper requirements
Homeowner Communication
Deliver a consistent and effective homeowner orientation to ensure the buyer experiences a positive transition to their new home
Explain KB Home's Limited Warranty to homeowner
Schedule and complete post close visits at 10 days, 30 days, 60 days, 6 months, & 11 months
Conduct community team quality walks on each home to ensure KB Home standards are met.
Conduct model home walk throughs as scheduled via sales/operations.
Attend and participate in weekly community team meeting to ensure all goals are met.
EDUCATION/EXPERIENCE/MINIMUM REQUIREMENTS:
Education/Certifications/Licenses
High school degree or equivalent required
Associates or Bachelors degree preferred
Experience
Minimum one (1) year of customer service experience in homebuilding or related real estate industry, or applicable construction management training required
1 - 2 years of construction experience with a production homebuilder preferred
Knowledge, Skills & Abilities
Strong experience in delivering high quality customer service programs. JD P experience a plus!
Demonstrated leadership capabilities including motivating teams, employee development, and being results oriented
Strong people skills, including the capability to handle various personalities and develop professional relationships
Action oriented, with the drive to push projects and tasks to successful closure
Proven ability of being customer centric by seeking solutions from the customer's perspective
Strong verbal & written communication, with the ability to take complex concepts and communicate accurately and persuasively
Strong ability to work within a team-setting, inclusive of other's ideas, and a willingness to cooperate
Makes quick and accurate decisions based heavily on facts, data and/or metrics
Proficient in Microsoft applications, including Word, Excel, Powerpoint and Outlook
Work Requirements
Work full-time schedule with flexibility for overtime when necessary
Ability to work the "On-Call" program when needed (respond to emergency calls or other issues during off-hours)
Local travel required within designated region
Conduct business in a professional and ethical manner to potential buyers, trade partners, external officials, and coworkers to reinforce goodwill and profitability for the company
Find out why KB Home is attracting and retaining the best employees! If you are interested and qualified, please apply now. KB Home provides above average compensation packages and earnings potential, full benefits, an outstanding 401K matching program, bonus plans and amazing promotional opportunities. KB Home is an equal opportunity employer committed to hiring a diverse work team. Diversity is important to KB Home!
This position is being recruited by ManpowerGroup Talent Solutions RPO, on behalf of KB Home. Qualified candidates are encouraged to apply.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
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