Job Information
THE SIEGEL GROUP NEVADA INC Customer Service Representative in Las Vegas, Nevada
POSITION: Customer Service Representative SCHEDULE: Regular, Full Time LOCATION: Various locations throughout Las Vegas, NV SALARY: Dependent upon experience
Siegel Suites and Select, flagship brands of The Siegel Group, offer affordable extended-stay accommodations across the US. With fully furnished apartments and convenient amenities, they cater to diverse clientele seeking short-term or long-term housing solutions. Renowned for quality service and comfortable living spaces, they reflect The Siegel Group's commitment to excellence in hospitality and real estate.
MINIMUM REQUIREMENTS:
- HS Diploma or equivalent
- 6 months customer service experience
- Legally able to work within State and Federal guidelines
JOB SUMMARY: Customer Service Representative are often the first staff members that current, new or prospective residents meet. This is the only opportunity to make a positive first impression.
- Greet all customers in a friendly, positive manner as they enter the property. Answer phones quickly and courteously, within 3 rings.
- Knowledge of room openings and availability.
- Sell rooms to guests in person and on the telephone, including posting Craigslist ads daily.
- Accurately handle all cash and charge transactions.
- Make cash drops in the safe.
- Keep accurate records of vacant rooms and close out procedures including deposit slips and closing reports, as well as setting alarm.
- Take work orders from residents and process correctly in the system.
- Receive and distribute mail to residents.
- Maintain a clean and inviting office
- Other duties as assigned
Physical Requirements / Working Conditions
- Continuous standing and walking throughout the duration of each shift.
- Bending, lifting, and carrying up to 25 pounds.
- Constant face-to-face interactions with customers.
- Ability to multi-task and remain positive in busy working conditions.
- Expect to work an 8-hour shift on average, including weekends and holidays 5 days/week.
- Comply with the brand and Company uniform and hygiene policies.
- Fun, fast-paced, upbeat environment