ANIMAL CONTROL DISPATCHER

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ANIMAL CONTROL DISPATCHER

Salary

$20.67 - $32.01 Hourly

Location

Clark County - Las Vegas, NV

Job Type

PERMANENT

Job Number

28564

Department

Administrative Services

Division

Animal Pro Srvs

Opening Date

12/03/2024

Closing Date

12/17/2024 5:01 PM Pacific

Max Number of Applicants

250

• Description

• Benefits

• Questions

ABOUT THE POSITION

The Clark County Administrative Services Department is seeking qualified candidates to apply for the Animal Control Dispatcher position. As a member of our team, you will take public inquiries and requests for services and dispatch them to Animal Protection Services staff; provide a variety of office support and customer service to the Animal Protection Services office.

THIS RECRUITMENT IS LIMITED TO THE FIRST 250 APPLICATIONS RECEIVED AND WILL CLOSE WITHOUT NOTICE ONCE THAT NUMBER IS REACHED.

This examination will establish an Open Competitive Eligibility list to fill current and/or future vacancies that may occur within the next six (6) months or may be extended as needed by Human Resources.

Human Resources reserves the right to call only the most qualified applicants to the selection process.

Some positions may be confidential positions and are excluded from membership in the union.

Some positions may be non-union positions and are excluded from membership in the union.

MINIMUM REQUIREMENTS

Education and Experience: Equivalent to graduation from high school AND one (1) year of full-time experience in radio dispatching or switchboard operation.

Qualifying education and experience must be clearly documented in the “Education” and “Work Experience” sections of the application. Do not substitute a resume for your application or write "see attached resume" on your application.

Working Conditions: Work scheduled off-hours shifts.

Background Investigation: Employment is contingent upon successful completion of a background investigation. Periodically after employment background investigations may be conducted.

Citizenship: Candidates must be legally authorized to work in the United States. Please note, Clark County does not provide H1B visa sponsorships or transfers for any employment positions.

Pre-Employment Drug Testing: Employment is contingent upon the results of a pre-employment drug examination.

EXAMPLES OF DUTIES

Receives both routine and emergency calls from the public regarding animal control matters. Handles all correspondence received from public emails for the unit. Dispatches emergency calls, providing pertinent information to Animal Control Officers via two-way radio. Monitors the radio, checks the status and disposition of officers working in the field, and calls for aid to local law enforcement agencies when appropriate. Receives requests for information from the officers, research additional information, as requested, and provides such information to the officer via radio. Provides a variety of factual information regarding rules, regulations, and procedures, as well as services provided by the division. Assists in maintaining all records in an electronic records database for the unit. Scans and processes records and evidence for the Animal Protection Services Division such as: animal bites, photographs, witness statements, etc. Dispatchers are responsible for quarantine releases by monitoring and reviewing bite reports during the duration of the quarantine period. Processes all requests for records, redacting confidential information pursuant to current NRS statutes. Reviews and sends citations to the appropriate court for processing/review. May train new officers and dispatchers on dispatch operations and work procedures. Assists in maintaining a computerized record system for a variety of operational information such as officer call outcome, dead or injured animals, rabies testing and other related information. Assists in compiling information and a variety of periodic and special reports. May train others in work procedures. Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team. Performs a variety of general clerical work in support of office functions such as filing, typing, and maintaining a variety of office supplies. Uses standard office equipment, including a computer, multifunction printer/scanner, and radio base station in the course of the work.

PHYSICAL DEMANDS

Mobility to work in a typical office setting and use standard office equipment, vision to read printed materials and a computer screen, and hearing and speech to communicate in person, on a radio or over the telephone. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.

Come Make a Difference and Join the Clark County Family where we offer a comprehensive benefits package that includes:

• Flexible Schedules including 4/10 options

• More Money in Your Pocket

• 100% Employer Paid Defined Benefit Retirement

• No Social Security Deduction

• No State Income Taxes

• Two Employer Sponsored Health Plans Offered - Choice of PPO or EPO (hybrid of HMO)

• Medical (https://www.clarkcountynv.gov/government/departments/risk_management/employee_and_retiree_health_benefits.php#outer-2778) - Employer pays 90% of premium

• Pharmacy Benefits (30, 90-day retail or mail order fills)

• 24/7 Telephone Advice Nurse - no employee cost

• Teledoc, Doctoroo, and Dispatch Health

• Retiree insurance – eligible after 5 years of service

• Dental

• Vision

• Life Insurance – Employer Paid

• AD&D – Employer Paid

• Long Term Disability – Employer Paid

• Generous Leave Accruals that include:

• 13 Paid Holidays including a Floating Birthday Holiday

• Paid Vacation Leave

• Paid Sick Leave

• Holiday Leave

• Other leave options

• Catastrophic Leave

• Parental Leave – Up to 90 days

• Wide Variety of Voluntary Benefits that include

• Guardian – Accident, Cancer, Critical Illness, Hospital Indemnity, and Short-Term Disability Insurance.

• Trustmark – Permanent Life Insurance benefits and long-term care.

• Sunlife Financial – Basic and Voluntary Life Insurance, AD&D, and long-term disability insurance

• TASC – Flexible Spending Account – FSA & Dependent Day Care Debit Card Available

• Morgan Stanley – Deferred Compensation Plan

• Employee Assistance Program

• Onsite Fitness Center – $12/month

*Benefits vary and are subject to change depending on assignment, hiring organization and bargaining unit.

01

The following questions 1-4 will be used to assist in determining if candidates meet the minimum qualifications. Which best describes your level of education?

• Some High School

• High School Diploma or GED

• Trade School or Technical Degree

• Some College (1-29 semester credits)

• Some College (30-59 semester credits)

• Some College (60-89 semester credits)

• Some College (90-120+ semester credits)

• Associate's Degree

• Bachelor's Degree

• Master's Degree or higher

• None of the above

  02

  If you selected "Some high school" in the previous question, please list your highest-grade level completed.

  03

  Indicate your full-time professional experience in radio dispatching or switchboard operation.

• No Experience

• Less than 12 months

• 12 to 23 months

• 24 to 25 months

• 36 to 47 months

• More than 48 months

  04

  Please list all employer(s) and each job title on your application where your experience was obtained in question(s) 3. The template provided below must be completed in its entirety or the application will be considered incomplete and not eligible to move forward in the process. Type N/A if you have no related experience (see template below). Do not list "see attached resume"

  Employer Name:

Job Title:

Hours Worked Per Week:

Dates of Employment:

05

The following skills assessment is a self-assessment used to evaluate an applicant's training and experience.

I understand that:

A) Part-time experience must be prorated and credited as half of full-time experience (i.e., if you performed the task for two years in a part-time position, 20 hours per week, you can only credit yourself with one year of experience in that area)

B) The education, knowledge, and experience levels indicated by my skills assessment responses must be supported and clearly documented in the "Education" and "Work Experience" sections of my application;

C) Any falsification or misrepresentation of the information listed on the employment application or skills assessment may result in removal from the eligibility list or rescinding a job offer;

D) Responses to assessment questions that are not supported and clearly documented in the "Education" and "Work Experience" sections on the application may result in question scores being adjusted to receive zero points;

E) Assessment scores may be used to consider applicants for the selection process;

F) I further understand that since exam scores will be automatically generated based on the applicant's response to each item in the assessment, score appeals will not be allowed for this recruitment.

• I have read and understand the above information regarding the completion of the following skills assessment questions. I further understand that this recruitment includes a skills assessment and that the answers I provide must be consistent with the "Education" and "Work Experience" sections detailed on my application and that scoring appeals will not be allowed for this recruitment.

  06

  Indicate your full-time professional experience working with radio dispatching and/or a switchboard in a public agency.

• No Experience

• Less than 12 months

• 12 to 23 months

• 24 to 25 months

• 36 to 47 months

• More than 48 months

  07

  Indicate your full-time professional experience receiving emergency calls from the public.

• No Experience

• Less than 12 months

• 12 to 23 months

• 24 to 25 months

• 36 to 47 months

• More than 48 months

  08

  Indicate your full-time professional experience responding to animal control matters.

• No Experience

• Less than 12 months

• 12 to 23 months

• 24 to 25 months

• 36 to 47 months

• More than 48 months

  09

  Please list all employer(s) and each job title on your application where your experience was obtained in question(s) 6-8. The template provided below must be completed in its entirety or the application will be considered incomplete and not eligible to move forward in the process. Type N/A if you have no related experience (see template below). Do not list "see attached resume"

  Employer Name:

Job Title:

Hours Worked Per Week:

Dates of Employment:

10

Indicate your full-time professional experience dealing with irate customers in person or over the phone.

• No Experience

• Less than 12 months

• 12 to 23 months

• 24 to 25 months

• 36 to 47 months

• More than 48 months

  11

  Indicate your full-time professional experience working under stressful conditions.

• No Experience

• Less than 12 months

• 12 to 23 months

• 24 to 25 months

• 36 to 47 months

• More than 48 months

  12

  Please list all employer(s) and each job title on your application where your experience was obtained in question(s) 10-11. The template provided below must be completed in its entirety or the application will be considered incomplete and not eligible to move forward in the process. Type N/A if you have no related experience (see template below). Do not list "see attached resume"

  Employer Name:

Job Title:

Hours Worked Per Week:

Dates of Employment:

13

Indicate your full-time professional experience performing high volume data entry.

• No Experience

• Less than 12 months

• 12 to 23 months

• 24 to 25 months

• 36 to 47 months

• More than 48 months

  14

  Indicate your full-time professional experience working for a public agency such as a state, county, or local government.

• No Experience

• Less than 12 months

• 12 to 23 months

• 24 to 25 months

• 36 to 47 months

• More than 48 months

  15

  Please list all employer(s) and each job title on your application where your experience was obtained in question(s) 13-14. The template provided below must be completed in its entirety or the application will be considered incomplete and not eligible to move forward in the process. Type N/A if you have no related experience (see template below). Do not list "see attached resume"

  Employer Name:

Job Title:

Hours Worked Per Week:

Dates of Employment:

16

Indicate your proficiency level with Microsoft Word.

• No Experience

• Basic (can setup a document, format the text, and edit the document)

• Intermediate (can navigate the title and ribbon bar, can use spellcheck and grammar check, can create templates)

• Advanced (can perform mail merge, edit headers/footers and add page numbers and title pages)

• Expert (can insert pictures/borders, SmartArt, and charts/graphs)

  17

  Indicate your proficiency level with Microsoft Excel.

• No Experience

• Basic (navigate excel, input & enter data, sort and print preparation)

• Intermediate (create spreadsheets, input data, create formulas, report formatting)

• Advanced (consolidating data, using pivot tables, charting data, and formatting charts)

• Expert (advanced formulas, if statements, VLOOKUP, VBA, and Macros)

  18

  Indicate your proficiency level with Microsoft Outlook.

• No Experience

• Basic (can create and send email messages)

• Intermediate (can create new folders, archive and store emails, can set appointments and create to-do lists)

• Advanced (can set up contacts, generate auto-replies, can configure email settings)

• Expert (can create, schedule and delegate tasks, plan meetings, and share and configure calendars)

  19

  Indicate your full-time professional experience using the software program Chameleon or similar system.

• No Experience

• Less than 12 months

• 12 to 23 months

• 24 to 25 months

• 36 to 47 months

• More than 48 months

  20

  Please list all employer(s) and each job title on your application where your experience was obtained in question(s) 19. The template provided below must be completed in its entirety or the application will be considered incomplete and not eligible to move forward in the process. Type N/A if you have no related experience (see template below). Do not list "see attached resume"

  Employer Name:

Job Title:

Hours Worked Per Week:

Dates of Employment:

21

Please indicate below the statement that best describes your Spanish bilingual ability.

• I am not bilingual in Spanish

• I have a good comprehension of Spanish

• I speak Spanish fluently

• I read and write Spanish at a proficient level

• I read, write, and speak Spanish fluently

  22

  This position may be used to fill positions working various times and schedules. Please select from the list below any of the work times and schedules you would accept (select all that apply).

• Mornings

• Day Shift

• Afternoons

• Swing Shift

• Graveyard Shift

• Willing to work weekends (Saturdays and/or Sundays)

• Willing to work holidays

• Willing to work all shifts/days/holidays

  23

  This recruitment may be used to fill Permanaent and/or Part-Time positions. Please select from the following list the position type(s) you are interested in being considered for. (Select all that apply).

• Permanent

• Part-time

• I wish to be considered for all vacancies regardless of the position type

• None of the above

  Required Question

Agency

Clark County

Address

500 S. Grand Central Pkwy, 3rd Floor PO Box 551791 Las Vegas, Nevada, 89155-1791

Phone

(702)455-4565

Website

http://www.clarkcountynv.gov

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