Customer Service Representative I

Salary

$15.57 Hourly

Location

Las Cruces, NM

Job Type

Full-time Regular

Job Number

L036 01-25 MD

Department

Utilities

Opening Date

01/22/2025

Closing Date

2/10/2025 11:59 PM Mountain

• Description{tabindex="0"}
• Benefits{tabindex="-1"}
• Questions{tabindex="-1"}

Nature of Work

Provide timely, accurate, and appropriate customer service and administrative, records management, and/or accounting support to an assigned program, service, or department to meet service delivery expectations.

Environmental Factors:

Work is primarily performed in a standard office environment. Depending on assignment, work may involve travel to areas and sites where various hazards may exist, including uneven ground surfaces, all types of weather and traffic conditions, dust, and debris.

Physical Factors:

Light physical demands; frequent use of a personal computer. Sufficient clarity of speech, hearing, or other communication capabilities, vision or other powers of observation, and personal mobility and physical reflexes sufficient to effectively and efficiently perform essential job functions.

Work Situation Factors:

Position involves competing demands, performing multiple tasks, working to deadlines, occasional work beyond normal business hours, and responding to customer issues. Regular attendance is an essential function of this job to ensure continuity of services. Position is subject to drug testing in accordance with applicable State and Federal regulations and City of Las Cruces policies.

FIRST CONSIDERATION MAY BE GIVEN TO CURRENT CITY OF LAS CRUCES EMPLOYEES WHO MEET ALL THE MINIMUM REQUIREMENTS.

Meeting or exceeding the minimum qualifications does not guarantee an invitation to participate in the process.

This posting will be used to fill a full-time, regular, FLSA non-exempt position in the Utilities department, but may be used to fill other full-time, part-time, temporary, contract, or similar positions that become available in various City Departments. Some duties may vary based on assignment.

This position is graded at RN04.

Duties and Responsibilities

Interacts with customers to provide the appropriate level of response to inquiries, issues of concern, and requests for information, or explanation, regarding various services, processes, policies, and/or procedures; refers matters requiring policy interpretation, or technical expertise, to the appropriate staff for resolution.

Creates and/or updates accounts, records, and files; completes and processes forms, documents, and transactions; enters and verifies data to provide accurate documentation in various mediums and formats; utilizes installed software on a personal computer to input and record data, and provide consistent, accurate, and timely records, and information.

Calculates and prepares debit and credit adjustments, balances receipts and cash drawer, receives payments, correctly determines and assesses various fees, answers questions and resolves minor problems regarding utility bills and City services within delegated authority nd in accordance with established policies and procedures to meet customer service expectations.

Provides assistance to ensure the proper use and completion of forms and documents; prepares and distributes documents and information, conducts research, prepares various special and recurring reports to meet established goal and objectives.

May monitor and respond to radio communications to assist field service personnel with customer requests for service and information; provides customer outreach to follow-up on various services needed and/