Please note: In order to be considered for this position you must submit a Lapeer County application. Application instructions and additional position information can be found on our website at lapeercounty911.org/careers.

General Summary Under the general supervision of the Communications Shift Supervisor, receives call and dispatches law enforcement officers, fire departments, and emergency medical services throughout Lapeer County. Maintains radio communication with patrol units, operates a LEIN terminal and searches and provides necessary information to officers.

Essential Functions Receives calls for emergency and non-emergency police, fire, and EMS calls thoroughout Lapeer County. Determines the priority of the call and who should respond.

Operates a Computer Aided Dispatch System and various other related telecommunications equipment. Dispatches appropriate units by priority and availability, utilizing familiarity with several  radio frequencies, and the ability to tone out or page the appropriate agency. Communicates with field units using appropriate terminology.

Keeps callers on phone as appropriate to provide status information on incident, provide instructions on medical situation prior to arrival of emergency medical personnel and otherwise assist in or stabalize the emergency situation.

Maintains knowledge of the location of city and county roads, streets and limits, hospitals, schools, major public and private buildings, housing area, road and street construction, detours and other information that may impact emergency vehicle routing.

Monitors movement of all officers and maintains continial awareness of their location.

Receives radio messeges from field units and provides assitance.

Performs data entry, modification, and cancellation of appropriate records into LEIN/NCIC, including warrants, missing persons, stolen property and vehicles, and injuctive orders, utilizing prescribed codes and standards as mandated by LEIN/NCIC rules and regulations.

Performs daily administrative support tasks, including keeping records and daily logs, typing, filing, and copying of reports and other documents. 

Skills Required Strong verbal and written communication skills. Ability to work in a fast paced stressful environment while adapting to changing priorities. Ability to listen to multiple sources of information at once through selective listening. Ability to read and interpret mapping. Customer service experience preferred.

Qualifications Education: High School or equivalent. Experience: Some prior data entry or related computer experience with systems similar to that used at a dispatch center. Other Requirements: Upon employment must complete LEIN operator training within 6 months from date of hire, complete EMD certification. 

Pay and Benefits Starting hourly wage is $21.24, increasing annually to $28.19 ($58,635.20) over four years.

Annual cost of living increases given after that.

Paid on-the-job training provided.

We offer overtime, holiday pay, pension, medical, dental, vision, paid time off, and more!

This is a union position.

Hours 24/7/365 department, nights, weekends, and holidays and overtime should be expected. Shifts are awarded based on availability and seniority.

12 hour shifts, the first week wor